What is “Live Chat Customer Support”? What does it do & what are the advantages & disadvantages of such a tool/concept?

Advantages of live chat

Competent Service: Easier for your staff to "know all the answers" they can just quickly ask collegues if they get a tricky question. 

Talk to More People Simultaneously and Instant feedback

No more strange accents problem.

Costs effective & Convenient.

Analytics: Big advantage over telephone support.

Quality Support:  Review support quality your staff is providing by checking the log files.

 

Disadvantages of live chat 

Prank Chats

Chat agent must react quickly

Interruptions: chats cannot wait for hours before they are replied.

Live chat support can be used in pre-sale and post-sale situation for giving valuable information about the products and to answer any product or service related query posted by the customer.

we can also use these application to know the  work standard of  of service executives as many of the applications have a customer satisfation option to rate the chat and give suggestions.

Live Chat Customer Support is method through which helps the customer can came to know about queries and suggestions through employees of related organosation.

cusotmers can seek information

its simply a way of fast communication with the2nd party. in case of any problem the live support operator are availiable anytime during working hours or may be24 hours a day.

 

its a web service that can serve the customers to solve their problems and communicate with the service provider to get the correct info .

 

Adv: quick information , direct answers, easy soulutions for customer, low cost

 

Dis: spelling mistakes, delay in response , languages difficulties 

Live chat support is a Web service that allowes business to communicate, or chat in real time with visitors on their Web site. It is also called live help or live chat.

Advantage : Quick customer support that help maintain the inventory. Customer will get easily agree with the company product / services and quick way to negioate the deal.

 

Disadvantage :

1. Milti-Language issue for easy communication.

2. Short of human resources, sometimes manually typing or adjusting to support visitors is out of your reach due to No Smart trigger.

3. No chat Reporting.

 

My recommendation : use subiz.com to avoid all issues.

 

Muhammad Fahad @ Fayidah Web Media & Advertising.

It is a Live Customer Care and Advantage The Quick Response for the client. and disadvantage is less communication Skills as the Phone or physical Communication is more Effective.

ive Chat is most appropriate for low to moderately complex product support.Advantage of live chat support it is more competent service you can look for the answers by searching the web.Disadvantage is that there is a limit on numbers of  characters to include on anyones message

Live chat tool is a chat plugin just like Facebook messenger but built for online businesses. It is used to initiate chats with website visitors for providing better assistance, increasing sales and reducing cost of call support. There are many live chat tools on the market but few of the best are: Live2Support, Olark, Zopim, Live Chat etc. 

Advantages of a live chat are: 

• You can know and view who is viewing your website and what page he/she is on. 
• You can the location of the person. 
• You can use chat prompts to assist the customer and build rapport. 
• You can help customer in finding the right things for increasing sales. 
• You can use post and pre-chat surveys to capture leads and use it for later marketing purposes. 

 

The list doesn't end here but these are few of spotlight features. 

Hope it helps!   

Real-time communication between two users via computer.