Customer Support _CIVP f/m

Robert Bosch Tunisie is a new company of the Bosch Group located in Tunis, Tunisia. We operate in the business divisions Automotive Aftermarket, Power Tools and Thermo Technology.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

We are seeking to hire a dedicated, organized, and efficient “Customer Support _CIVP f/m” to join our team in this role, you will work closely to coordinate and complete position tasks as the following:

• Receive After Sales calls and split requests by intervention area;
• Manage After Sales Agenda;
• Send request to Area responsible technician;
• Ensure service in a max of 48 hours after the call;
• Follow up visits with customers and technicians;
• Organize training center activities and training agendas;
• Keep track of service and fulfillment of KPIs and analyze their development;
• Support technicians contacting customers.

• Bachelor's degree;
• Fluent in English and French;
• Excellent communication skills;
• Pro-active with high ambition to learn;
• Team work oriented, motivated to achieve ambitious goals;
• Excellent coordination and planning skills;
• Flexible and mature approach with ability to work unsupervised;

Come join a creative team, apply now!