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Training Team Manager
Req Number: 6011342802212024
Category: Client Service
Posted Date: March 5, 2024
Work Location(s): Tunis , Tunis , TN
ADP is hiring a Manager, Learning Delivery
In this role, you will lead a team responsible for the delivery of learning offerings to Frensh clients and ADP associates based in Tunisia. You will ensure that our Learning Delivery offerings effectively support the needs of the business by focusing on process improvements, identifying operational efficiencies, and providing an effortless modern learning experience for the associates and clients.
Additionally, the Learning Delivery Manager will have direct responsibility over the Learning Design and Learning Project management in Tunisia.
Daily, you will collaborate with Leaders both in Enterprise Learning and the business units to ensure alignment and successful execution of learning deliverables. Coach, mentor, and support continuous learning and staff development that enhances individual performance and team capabilities.
Integrity, resilience, positivity, and agility are must-haves in this role. Integral to this is the responsibility to provide input in the instructional design process, identify and incorporate delivery innovations, seek out and incorporate feedback and provide robust thought leadership specific to modern learning delivery methods, and lead medium to large scale projects.
What you’ll do:
Coach and Develop High Performing Teams. You will lead, coach, and mentor a team of learning consultants responsible for delivering training to ADP associates and clients. You will also lead an Instructional Designer and a Learning Project Manager on the development/maintenance of classroom, virtual classroom learning material projects and initiatives. Leverage Data to Make Strategic Decisions. You will monitor the performance and operating standards of the team. Capture and analyze a broad range of metrics to provide insights, demonstrate impact, and drive continuous improvement.
Build Relationships Across the ADP Family. You will build and cultivate relationships with ADP Enterprise learning leadership, ADP Learning communities of practice, HR technology, support, and other groups/leaders. Engages as a member of the organization’s senior leadership to partner and drive strategic growth, associate retention and development. Manages the learning delivery, budget, facilities, equipment, and resources associated with delivery. Collaborate with IT to develop, manage, and maintain technology requirements (learning databases and environment) and applications (LMS, Live Meeting, WebEx,) supporting the successful deployment and administration of learning.
Partner with business leaders and relevant stakeholders to assess learning needs, providing inputs on improving content/curriculum that meets the current knowledge/domain needs. Consults with and communicates with senior management on learning demand and forecast, the effectiveness of delivery, the variety of learning resources and solutions to ensure that business objectives are being met. Understands learning demand and forecast and builds capacity to meet learning requirements of various business verticals.
What we are looking for:
Five plus years of relevant work experience including two-plus years of People Leadership (direct or indirect), Learning and Project Management Two plus years’ experience working in a matrix organization and working with remote teams. Team leadership, project management, resilience, negotiation, and trust-building. Arabic, French and English at proficiency level.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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“It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.”
Nina
Client Support Consultant
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(SPEECH) [NO SPEECH] (DESCRIPTION) Text, We asked associates why they came to ADP and why they stay. They came for many different reasons, like... Associates wear t-shirts with sentences on the front. Kaitlin. I came for the opportunity. Charles. I came for the career. Mary Grace. I came for the growth. Soham. I came for the experience. Kamilla. I came for the innovation. Ivan. I came for the brand reputation. Nela. I came for the data. But most agree they stay for the people. The backs of the t-shirts all say, I stay for the people. Jobs dot A.D.P. dot com. The previous sentences appear in circles with new sentences below, I stay for the culture. I stay for the flexibility. Learn more at jobs.ADP.com. Logo: ADP, Always Designing for People
Why Come, Why Stay at ADP
(SPEECH) [NO SPEECH] (DESCRIPTION) Text, We asked associates why they came to ADP and why they stay. They came for many different reasons, like... Associates wear t-shirts with sentences on the front. Kaitlin. I came for the opportunity. Charles. I came for the career. Mary Grace. I came for the growth. Soham. I came for the experience. Kamilla. I came for the innovation. Ivan. I came for the brand reputation. Nela. I came for the data. But most agree they stay for the people. The backs of the t-shirts all say, I stay for the people. Jobs dot A.D.P. dot com. The previous sentences appear in circles with new sentences below, I stay for the culture. I stay for the flexibility. Learn more at jobs.ADP.com. Logo: ADP, Always Designing for People
Why Come, Why Stay at ADP
(SPEECH) [NO SPEECH] (DESCRIPTION) Text, We asked associates why they came to ADP and why they stay. They came for many different reasons, like... Associates wear t-shirts with sentences on the front. Kaitlin. I came for the opportunity. Charles. I came for the career. Mary Grace. I came for the growth. Soham. I came for the experience. Kamilla. I came for the innovation. Ivan. I came for the brand reputation. Nela. I came for the data. But most agree they stay for the people. The backs of the t-shirts all say, I stay for the people. Jobs dot A.D.P. dot com. The previous sentences appear in circles with new sentences below, I stay for the culture. I stay for the flexibility. Learn more at jobs.ADP.com. Logo: ADP, Always Designing for People **Why Come, Why Stay at AD
