Who We Are Hello! We are OPLOG, Turkey’s leading tech-enabled fulfillment startup enabling e-commerce brands across Europe to streamline and optimize their post-purchase fulfillment operations. We enable e-commerce brands to operate in various markets without physical boundaries through our international fulfillment networks with the ability to track all the inventory and operational processes. Recognized by Deloitte as Turkey’s fastest-growing tech company, we raised €11 million from one of Turkey’s leading investment funds, Esas Private Equity. Our goal is to be #1 best fulfillment technology in the industry. But wait, there is more! We work with global companies such as SONY, Tupperware, Rossmann, and many local champions. As one of the first companies to utilize proprietary robotics technology in our fulfillment centers, we aim to support and propel brands/companies beyond industry 4.0 transformation. Similarly, by creating a reliable and connected fulfillment infrastructure, we can help big and small brands/companies scale their businesses by allowing them to focus on their products, not the delivery journey. What You'll Do
Provide global Integration, Marketplace, and ERP support to corporate and field offices.
Monitor and manage support queues, ensuring timely ticket resolution and escalation for quicker solutions.
Identify and investigate system issues, providing resolutions and escalating complex problems when necessary.
Resolve user questions and issues by determining root causes and expediting corrections.
Proactively improve support procedures, processes, and tools.
Onboard and train support team members on new systems as needed.
Contribute to a diverse and inclusive workplace by fostering innovation and exceeding expectations.
Undertake project assignments and special initiatives as required.
Perform additional assigned duties and responsibilities.
Who You Are:
Bachelor's degree in Industrial Engineering or relevant areas.
Familiarity with Azure SQL, strong knowledge of O365 Administration, Microsoft Excel and Microsoft PowerBI.
Experience in Marketplace, Integrations, and Integrators.
Professional experience in areas such as help-desk support, IT, project management, financial/accounting systems, or international development is a big plus.
Experience working in global, multicultural teams across various time zones is a big plus.
Proficiency with enterprise resource planning systems and business software, including Microsoft Office Suite.
Experience in preparing and delivering training materials in various formats.
Familiarity with JIRA or other IT Service Management Software is a plus.
Proficiency in English is must.
Strong written and verbal communication skills, adaptable to various audiences.
What We Offer
Delicious breakfast options for those who prefer to start their day in the office.
Massage time each Wednesday to help you unwind and destress from the week.
Private health insurance & lunch ticket to keep you covered and healthy.
Opportunities for professional growth and development to help you reach your full potential.
And last but certainly not least, unlimited fun! From parties to chats to food, we believe in creating memories that will last a lifetime.
