Customer Success Specialist

About Vispera

As Vispera, we offer Image Recognition and Data Analytics-based retail execution and tracking services to the key players in the retail and FMCG industry. With our products Storesense and Shelfsight and our exquisite customer service, we provide our clients with perfect store solutions that radically change their way of running and monitoring their field operations.

Why Us?

• We value and foster expert knowledge!
• We encourage ourselves for personal and professional growth!
• We listen to and try to understand each other at all times!
• We deeply believe in Do what you say, say what you do!

Role Highlights:

• Establish and maintain long term relationships with several customer accounts while acting as the first point of contact,
• Providing support to customers regarding the use of products and services.
• Coordinating with relevant teams to address the issues encountered by customers and ensure resolution.
• Contribute to product development funnel by acquiring customer feedbacks and new feature requests.
• Acting as a bridge between technical teams, sales, and customers.
• Ensuring customer satisfaction.
• Closely work with management, operations, support, and R&D teams.

Unique Strengths You Bring to the Table:

• 2+ years hands-on experience in Customer Success, Account Management, or another client-facing role.
• Passion for technology and for being a part of a fast-growing BaaS company.
• Excellent communication skills.
• Business fluency in English (speaking and writing).
• Analytical thinking skills.
• Solid experience with MS Office applications.
• Conflict and stress management skills.
• Ability to adapt to team dynamics.
• Customer-focused approach.
• Solution-oriented and proactive attitude.
• Strong problem-solving skills.
• Fast learning and adaptability.

Would Be Nice If You Have:

• Proficiency in Russian is a big plus.
• Experience in technology, software, or SaaS companies.
• Have knowledge of ISO 27001:2022 and act as required by these systems. (*)

(*): Vispera will provide relevant trainings, in case of a need if the personnel havent got these trainings, after the recruitment within 3 months.

Exclusive Perks Just for You:

• Hybrid Work Option: It would be great to meet up in person one day a week.
• Private Health Insurance: We've got your well-being covered!
• Meal Card: A special touch to spice up your day!
• Transportation Support: Let us take care of your travel expenses!
• Continuous Learning and Development Opportunities: Access to training programs with contracted companies.
• In-House Events and Team-Building Activities: Moments filled with collaboration and fun!