Professional Services Engineer

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!
About Picus
Picus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish. Join Picus to become part of our talented team!
Picus Security pioneered Breach and Attack Simulation (BAS) technology in 2013. Today Picus is recognized as a Cool Vendor in Security and Risk Management by Gartner in 2019, a leading vendor in BAS Market by Frost & Sullivan in 2022, and most recently a Gartner Peer Insights Customers’ Choice for BAS Tools with a 95% recommendation by customers. Picus is a Series-B startup supported by reputable private equity and venture capital organizations including Mastercard, Turkven, Earlybird Capital, ACT and Endeavor Catalyst.
The Picus Security Validation Platform helps CISOs and security teams gain visibility over their security posture by continuously validating their security controls and their SIEM/SOC tools, and remediating any potential exposure rapidly with our foundational Breach and Attack Simulation technology.
About The Role
If you’re a results-driven person with an entrepreneurial mindset, who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cyber security company. You will be able to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Complete Security Validation platform.
As a Professional Services Engineer (PSE) at Picus Security, you'll be the linchpin in our customer engagement efforts, providing essential installation, migration, training, and advisory services. This role demands a blend of technical prowess and customer-facing skills, enabling our clients to maximize the value of Picus Security solutions. You'll collaborate closely with our Customer Success and Enterprise Sales teams to tailor our offerings to customer needs, fostering enduring relationships and driving customer success.

What You'll Do

• Customer Engagement and Solution Development:
• Forge and nurture relationships with key technical decision-makers and business influencers across our clientele, from IT staff to C-suite executives.
• Understand customer requirements in-depth to tailor Picus Security solutions effectively, enhancing business value and customer satisfaction.
• Project and Technical Leadership:
• Lead the development and execution of project plans, solution requirements, and estimates for service delivery, ensuring alignment with customer objectives and Picus Security standards.
• Install, configure, and optimize Picus Security Platform, adhering to best practices and ensuring a seamless customer experience.
• Education and Enablement:
• Conduct comprehensive technical training sessions for clients, empowering them to leverage Picus Security solutions effectively.
• Drive technical onboarding and continuous engagement initiatives, increasing customer proficiency, satisfaction, and loyalty.
• Collaboration and Innovation:
• Work cross-functionally with product management, sales, marketing, and support teams to develop market-driven solutions and services that resonate with our target audience.
• Actively contribute to the enhancement of professional service processes, standards, and documentation.

What You Have

• Proven experience in a similar role within the technology or cybersecurity industry
• Strong technical foundation with the ability to install, configure, and optimize complex software solutions
• Working technical knowledge of security technologies across multiple domains (e.g., Firewall, Network IPS, SIEM, DLP, Cloud Security) and familiarity with security concepts and products (e.g., Splunk, QRadar, Checkpoint, Palo Alto, Cisco, Fortinet, McAfee, Symantec) and the security marketplace
• Professional security-related qualifications such as CISSP, CISM, CRISC, CISA, GIAC, or equivalent are highly desirable
• Excellent communication and presentation skills, capable of engaging effectively with both technical and non-technical stakeholders
• A track record of successful project management and customer service
• A self-motivated, adaptable professional with a knack for navigating fast-paced environments
• Adept at building and maintaining strong professional relationships
• Willing and able to travel to customer sites as needed