• Lead domain-visioning road maps, ensuring alignment with the strategic direction of the enterprise and domain.
• Identify strategic and tactical solutions and be able to influence and negotiate with colleagues and business partners.
• Focus on the long-term architecture and strategy for the Customer Management Domain.
• Oversee the architecture for development of cross-functional, multi-platform systems.
• Have an “EA perspective” and collaborate regularly with other Enterprise Architects to ensure solutions align with enterprise direction.
• Ensure high-value architecture and design artefacts for all solutions in domain areas.
• Works with business stakeholders to understand their business strategy and develop IT strategies and architecture for significant areas of their business.
• Leads large and complex initiatives and solutions (involving multiple departments, new/leading edge technology, integrating several technology types, high visibility and/or risk, resulting in significant organizational change)
• Leads and manage Customer Management domain product/solution/application portfolio’ lifecycle, determine future opportunities for innovations/change/improvements and create communication channels in order to track user experience proactively. Major functional areas within Customer Management domain: Customer Relationship Management, Order Management, Product Catalogue, Inventory Management, Lead Management, Loyalty Management, Service Request and Complaint Management, Value Added Services, Messaging Platforms, Partner Management, Promotion Management, Sales Force Management.
Works with agile squads in the Customer Management domain to ensure that they develops and delivers proper solutions align with the domain architecture strategy and principles.
• Lead and/or contribute SDLC activities (design, development, test, deployment) with in the delivery teams especially for the strategic key initiatives.
• Together with Operation and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit
• Technical vendor management based on the contract that is signed between Vodafone and the vendor.
• Executes RFQ and/or RFP process if required for relevant projects.
• Reviews and approves vendor design documents; follow-ups vendor development.
7+ years of software analysis/design/development/engineering experience.
• Broad skills and experience; exposure to multiple technologies and business areas.
• Strong leadership and facilitation skills in advising and collaborating with diverse stakeholders.
• Broad knowledge of software technology and development processes, particularly Scrum, Kanban, Test Driven Development, disciplined agile delivery and lean development
• Must possess a complete understanding of all aspects of test automation, continuous integration and continuous deployment concept
• Knowledge of cloud technologies and micro service architecture
• Know-how and experience on software architecture, design and development technologies such as;
o Algorithms, object oriented programming
o SIEBEL IP 2015
o Multithreading, concurrency,
o Java, XML, SOAP, JSP, J2EE, REST, Web Services
o Redhat Openshift Container Platform, Docker Registry, Jenkins, Nexus
o Unix, Shell Scripting,
o Weblogic App Server, Kafka, Mongo
o Relational Database : Oracle, PostgreSQL
o No SQL Database : Mongo
o Database Programming : SQL, PL-SQL
o Containerization & Orchestration ( Docker, Kubernetes )
o JUnit or any unit testing tool
• Excellent command of English
• Customer focused, dependable solution oriented, hardworking, team focused
• Strong analytical, problem solving and planning skills.
• Result oriented, strongly motivated leader with excellent interpersonal communication and negotiation skills
• Eagerness for quality and continuous improvement of processes
• Familiar with working in an international environment
• Ability to provide guidance and mentorship to less experienced staff.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We like to keep them flexible:
Plus, plenty more to enjoy!
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You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
Together we can.
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