Associate Or Consultant -BCM - Governance, Risk and Compliance Services

Major duties and responsibilities

• Oversee and contribute to client mandates (eg procedure development, training and exercising) across crisis management, incident management and business continuity
• Build and maintain strong client relationships across numerous industry sectors
• Contribute to ongoing quality management and continuous improvement activities
• Collaborate with other internal divisions to provide integrated client outcomes, i.e. business continuity, crisis management and technology solutions
• Serve as a resource and key team member on client projects and help ensure timely delivery of results
• Participate in client engagements and work streams related to Business Continuity Management and Crisis Management 

Team management

NA

Extend of work

Main stakeholders this role interacts with: internally within firm with other service departments to provide an integrated solution and external to the clients to provide services.

Deliverables

• Business Continuity Framework
• Business Continuity Plan
• Business Impact Analysis
• Risk/Threat Assessment
• Crisis Communication Plan
• Crisis Management Framework

Required skills and knowledge for the role

• Excellent verbal and written communication skills
• Excellent public speaking skills
• Proficient with Microsoft Office Suite, specifically Word, Excel and PowerPoint, required
• Basic proficiency with resiliency, business continuity and mass notification tools, preferred

Knowledge / Technical Skills

Business Continuity Management:

• Identify and maintain a list of the Company’s most critical business processes based on the financial, reputational, legal (including regulatory) and operational impact of their disruption
• Ensure documentation of Business Impact Analysis (BIA), Incident Management & Response Plan, Business Continuity Plan, Call Tree Testing, Third party assessment in accordance with Group guidance
• Define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for applications that support identified critical business processes. Ensure the defined RTOs and RPOs must align with the entity’s business objectives for continuity
• Implement recovery and back-up strategies that will enable application RTOs and RPOs to be achieved in the event of disruption. Document procedures and supporting resources required to recover disrupted applications

Crisis Management:

• Implement process to identify, assess and document high risk scenarios and where appropriate, develop specific procedures and plans to monitor and respond to them
• Develop Crisis Management Plan and documentation including policy, CMT structure and supporting tools/ templates and high risk scenario plans
• Ensure that protocols and mechanisms for communicating and coordinating with internal and external stakeholders during a crisis are documented, together with associated roles and responsibilities
• Prepare Crisis Situation Reports and coordinate centralised situation awareness for the CMT, ensuring information capture templates are accurate. Documenting Event Logs, Crisis Logs, Post Crisis Reviews and Remedial Action Plans

Education / Work experience

• Bachelor’s Degree in Business Continuity Planning (BCP), Crisis Management, Business Administration, Risk Management, or related field
• Working towards or achieved: Certified Business Continuity Professional (CBCP); Member of Business Continuity Institute (MBCI), or related certification
• Strong familiarity with Business Continuity ISO certification standards (ISO 9001 / ISO 22301)
• At least 3-4 years of professional experience
• Strong examples of improving company-wide business continuity standards in at least one leading organisation based in the UAE
• Preferred crisis management planning experience
• Experience of company-wide dashboard development in BCM
• Conducting workshops to understand the business and understand the risks

Other requirements related to the job 

• Ability to exercise good judgment and mature mindset in approaching complex issues
• Inquisitive by nature and able to work with data to uncover root causes and identify trends
• Strong Excel and PowerPoint skills
• Strong presentation skills
• Excellent organizational skills
• Ability to manage multiple priorities
• Ability to make sound judgement calls independently when presented with difficult decisions, especially when only partial information is available
• Ability to take initiative in a fast-moving environment