Commercial Manager

Location: Dubai UAE

Type:Full-Time

About our client:

A global leader in online travel services, dedicated to providing innovative solutions for travelers worldwide. With a focus on delivering exceptional customer experiences, their platform connects millions of travelers to unforgettable journeys every year. 

Role Overview:

As the Commercial Manager, you will play a critical role in shaping and executing the commercial strategy. You will be responsible for driving revenue growth, building strategic partnerships, and ensuring a consistent customer experience across all markets. The ideal candidate will be a strategic thinker with a deep understanding of the travel industry and a proven ability to lead high-performing commercial teams.

Key Responsibilities:

1. Commercial Strategy & Execution:

• Develop and implement a comprehensive commercial strategy to drive revenue growth across all markets.
• Collaborate with the executive team to align commercial goals with the overall business objectives.
• Identify and prioritize new market opportunities, customer segments, and revenue streams.

2. Partnership Development & Management:

• Lead the development of strategic partnerships with airlines, hotels, travel agencies, and other key stakeholders.
• Negotiate and secure favorable commercial terms with partners to maximize revenue and profitability.
• Monitor and manage partner performance, ensuring adherence to contracts and service-level agreements.

3. Sales & Revenue Management

• Oversee the sales function, ensuring effective account management, customer acquisition, and retention strategies.
• Implement revenue management strategies to optimize pricing and inventory.
• Analyze market trends and customer insights to refine sales tactics and improve conversion rates.

4. Marketing & Brand Management:

• Collaborate with the marketing team to develop and execute integrated marketing campaigns that support commercial objectives.
• Ensure consistent messaging and branding across all customer touchpoints.
• Monitor and analyze the effectiveness of marketing initiatives to inform future campaigns.

5. Commercial Operations & Customer Experience:

• Lead efforts to enhance the customer experience, ensuring a seamless journey across all stages of travel planning.
• Streamline commercial operations, optimizing processes and workflows to improve efficiency and profitability.
• Monitor key commercial KPIs and provide regular performance updates to the executive team.

6. Team Leadership & Development

• Build and lead a high-performing commercial team, fostering a culture of excellence and continuous improvement.
• Provide coaching, mentorship, and development opportunities to team members.
• Promote cross-functional collaboration to support the broader goals of the organization.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Marketing, or related field (Master's preferred).
• Min of 8+ years of progressive commercial experience, with at least 3 years in a senior leadership role.
• Experience in Hospitality or Airline or Tourism industry is a must
• Experience with OTA is also a must
• Proven expertise in commercial strategy, sales, and partnership development.
• Strong understanding of the travel and technology sectors.
• Exceptional leadership, communication, and negotiation skills.
• Strategic mindset with the ability to influence and drive change.
• Data-driven decision-making skills with a customer-centric approach.
• Excellent command of English