Digital Banking Lead

Job Responsibility:

• Lead initiatives for Tablet banking to enhance the channels proposition.
• Drive projects for ongoing channel enrichment and enhancement that will boost for customer migration, channel usage and business development.
• Lead projects and coordinate with other departments ensuring that the project deadline is met.
• Publish MIS and monitor channel performance to take key decisions/actions that will improve services and better managed costs
• Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels.
• Recommend channel improvements & enhancements (i.e., new features, functions, ideas, & technology) which positively contribute to superior customer experience.
• Simplify and improve processes, to reduce discrepancies and improve straight through processing  
• Take the lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders
• Ensuring project stabilization and handover to / establishment of BAU (Business as Usual) roles
• Gear the process for Business Requirement and functional specs documentation, review, analysis & signoff
• Stake holders and management expectations to be managed proactively
• Participate in end User testing, Signoff & GO LIVE activities (such as end process guides, FAQs, End User training, etc…) 
• Identify, propose, and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.
• Coordinate with different business units, i.e. Technology, Product Development, Branches and Operations to enhance service offering on channels and operational procedures

Job Skills & Qualifications:

• Bachelor’s degree in relevant field
• At least 3 years of experience in Multi-channels, Business or Technology
• Project Management skill

 What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees 

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.