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The Visa Consulting Director will be a key member of the VCA organization in GCC and NALP and will contribute to the commercial traction, product development and thought leadership across practice areas. The role will also deliver subject matter expertise and consulting support to VISA's key clients across clusters. The main objective of the role is to help deepen airline client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customers engagement.
Principal Responsibilities/Key Results Area
Collaborate with VCA colleagues, Visa account executives and other Visa functions to cultivate and manage a pipeline of engagement opportunities with the largest airlines in the region
Lead and/or serve as a subject matter expert on consulting engagements across practice areas (portfolio, digital, risk) including but not limited to the following,
Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients in airlines sector
Support and contribute to sales pitches for airlines
Lead or contribute to internal problem-solving sessions
Prepare for, and participate in, client discussions
Be involved in project deliveries in both coordination and delivery role
Manage large VCA programs in airline clients during long-term engagements covering several consultancy projects
Work closely with other VISA groups, including Products, BD, Risk, Marketing, Digital Solutions, Digital Partnerships & Ventures, Innovation Center etc., to ensure a seamless Consulting experience
Contribute to the development, when needed, of practice areas in terms of product development in airline business for VCA
• A well-qualified candidate will have broad and deep expertise in Payments Consulting across multiple areas of focus. Key elements to assess his/her candidacy will include expertise on the following topics,
o Business needs of especially airlines and merchants in loyalty and cobrands: Portfolio, Digital, and Risk e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, authorization etc.
o Best practices to meet customer needs across the customer lifecycle stages (acquisition, activation, usage, reactivation and retention)
o Airline industry trends, such as evolving economics of payments, new customer value propositions, increasing digitalization and development of digital channels, increasing use of advanced analytics and other technologies in payments and targeting, changing regulatory environment, etc.
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Qualifications
• Bachelor's degree or equivalent. Master’s degree preferred
• At least 15 years of overall work experience
• At least 7 years of solid experience in payments, experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm
• At least 5 years of experience in management consulting and deep consulting skills and client engagement capabilities
• Airline industry experience is preferable
• Combination of regional and global experience is also desired
• Superior project management skills. Fluent communicator
• Diplomatic skills to work in a multi-functional environment and ability to extract desired outcomes.
• Comfortable interacting with and presenting to senior management of clients and VISA
• Highly analytical with advanced PowerPoint skills and Excel skills
• Results driven, flexible and both internally and externally customer focused
• Able to travel frequently and work on client site
• Self-motivated and able to use own initiative with limited direction
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups
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