Emirati Medical Centre Receptionist

• Fluency in Arabic and English Speaking Skills

Job Description:

Position Overview: As a Medical Center Receptionist, you will serve as the first point of contact for patients and visitors. You will play a crucial role in providing exceptional customer service, managing administrative tasks, and ensuring smooth operations within the medical center.

Key Responsibilities:

• Greet patients and visitors warmly and professionally, ensuring a positive first impression of the medical center.
  
• Manage patient check-in and check-out processes efficiently, including verifying demographic and insurance information.
  
• Schedule appointments for patients, ensuring accurate documentation of appointments and maintaining the appointment calendar.
  
• Answer phone calls and emails promptly and professionally, directing inquiries to the appropriate staff members or departments.
  
• Maintain a tidy and organized reception area, ensuring that patient information and confidentiality are upheld at all times.
  
• Assist patients with completing necessary forms and paperwork, including insurance claims and medical history updates.
  
• Collaborate with medical staff to ensure smooth patient flow and address any urgent or critical patient needs promptly.
  
• Process payments, co-payments, and insurance claims accurately, utilizing electronic medical records (EMR) systems and billing software.
  
• Assist with administrative tasks such as filing, data entry, and inventory management as needed.
  
• Stay informed about medical center services, policies, and procedures to provide accurate information to patients and visitors.
  
• Handle patient inquiries and concerns with empathy and professionalism, escalating issues to appropriate personnel when necessary.