The office Receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them. Accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This is a wide-ranging and responsible role requiring strong administrative, IT, organisational and communication skills and a ‘can-do’ attitude.
Key Responsibilities
- Provides professional ‘front-of-house’ response to all telephone and in-person enquiries from visitors
- Manages all correspondence including dealing with and distributing incoming emails/mail to the appropriate individuals
- Maintains bookings of all meeting rooms and ensures these remain tidy and presentable at all times
- Coordinates equipment for meeting rooms as required/requested
- Prepares couriers as and when required for all office staff and tracks the packages as necessary
- Helps track and maintain supply of all office stationery and pantry items and places orders with suppliers accordingly
- Helps with board meetings/office events, ensuring catering/refreshments are available
- Assist with conducting regular storeroom checks and coordinate with various teams to discard/shred old documents and ensure rooms are kept organised and neat
- Produce and edit documents using Power Point or word. Must have a keen eye for graphics
- Provide training to other admins who will cover the reception desk if and when on annual leave/sick leave
- Take over certain responsibilities of Head of Office executive assistant when they are on leave
- Undertake ad-hoc projects and tasks, as and when required.
Skills, Knowledge and Experience
·Fluent English language speaker – written and spoken.
·Minimum 3 years’ relevant office experience
·Highly computer literate in all Microsoft office application (Word, PowerPoint, Outlook, Excel). Able to evaluate the IT needs of the office and communicate with central team
·Strong communication and customer service skills
·Presentable and confident demeanour
·Preferably experience of managing external contracts/ liaising with suppliers
