Executive Assistant Manager

• A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

KEY DUTIES AND RESPONSIBILITIES

Please note that this list is not exhaustive, as Anantara employees are encouraged to find new ways to serve the business, guests, and team members:

Departmental Oversight:

• Provide strategic leadership and direction primarily to the Rooms, Marine operations, Spa, Recreation, and security departments.
• Ensure all departments operate efficiently and effectively, meeting or exceeding established standards and goals.
• Collaborate with department heads to develop and implement innovative strategies to enhance guest satisfaction and drive revenue growth.

Team Leadership:

• Lead, mentor, and inspire a diverse team of department heads and team members.
• Foster a culture of excellence, teamwork, and accountability.
• Conduct regular performance evaluations, provide constructive feedback, and support professional development initiatives.
• To conduct daily briefings to ensure that all departments receive updated information.
• To work alongside Ownco and related partners to ensure that the best interest of the hotel are being always served.

Operational Excellence:

• Monitor departmental operations to identify areas for improvement and implement corrective actions as needed.
• Establish and maintain operational policies, procedures, and standards to ensure consistency and compliance with brand guidelines and regulations.
• Conduct regular inspections and audits to maintain high-quality standards throughout the property.

Guest Experience:

• Champion a guest-centric approach to service delivery, ensuring all guest interactions exceed expectations.
• Proactively address guest feedback and concerns, taking appropriate action to resolve issues and enhance guest satisfaction.
• Collaborate with the Guest Experience team to implement innovative initiatives that elevate the overall guest experience.
• Ensure that all Brand Standards are being adhered to, by training all personnel and monitoring their compliance.

Financial Management:

• Develop and manage departmental budgets, ensuring expenses are controlled and revenue targets are achieved.
• Implement departmental strategies and action plans in accordance with the resort’s strategic sales plans.
• Analyse financial performance data, identify trends, and implement strategies to optimize revenue and profitability.
• Review and approve departmental expenditures, contracts, and vendor agreements.

#LI - MH1

• Bachelor’s degree in hospitality management, Business Administration, or related field (master’s degree preferred).
• Minimum of 5 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
• Proven track record of successfully leading multiple departments in a luxury hotel or island resort setting.
• Strong understanding of hotel operations, including room division, spa and security departments.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to analyse data, identify opportunities, and drive results.
• Demonstrated ability to build and maintain positive relationships with team members, guests, and stakeholders.

Knowledge of local regulations and industry standards related to hotel operations

To excel in this position at Anantara, top-performing individuals demonstrate the following attitudes:

Working with Others:

• Anticipate and exceed customer and colleague needs, solve problems with initiative and good judgment, collaborate effectively, and maintain professionalism and integrity.

Taking Responsibility:

• Conduct business honestly and fairly, prioritize workload effectively, manage time and attention to detail, maintain a positive attitude under pressure, and deliver top-quality experiences to guests.

Delivering Results:

• Commit to meeting performance standards, continually develop professional skills, adhere to policies and procedures, and provide top-quality guest experiences.