Food & Beverage Ambassador
Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.
As Food & Beverage Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and ensure to provide proficient, professional and excellent dining experience to them by meeting and exceeding their expectations .
General Duties and Responsibilities:
Offer consistently professional, friendly, warm and engaging service Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact, Provide menus and announce Waiter/Waitress’s name Cater to guests who require extra attention (e.g. children, elderly) and responds to guest inquiries and requests in a timely, friendly, and efficient manner. Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Offer assistance to colleagues when required, to ensure designated work goals are met. Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings. Responsible for the collection and input of any relevant guest history in profile Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift. Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables. Observe the cleanliness and maintenance of the outlet and the entrance area Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style. Reassure the guests’ satisfaction upon their departure Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with a two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge & Competencies The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Abu Dhabi, UAE Department Food & Beverage An award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for eve... ryone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering.
