Join our team as a Guest Relations Agent at a luxurious Palm Island hotel in Dubai! Introduction: Are you passionate about exceeding guest expectations and creating unforgettable experiences? Do you thrive in a fast-paced, dynamic environment and enjoy building positive relationships? If so, we invite you to apply for the exciting opportunity of Guest Relations Agent at a prestigious hotel in the heart of Dubai! Responsibilities: * Warmly welcome guests, ensuring a genuine and personalized first impression. * Proactively assist guests with inquiries, requests, and any challenges they may encounter, exceeding their expectations and fostering a positive stay. * Provide accurate and insightful information about the hotel's facilities, services, and surrounding area. * Collaborate effectively with other departments to ensure seamless guest experiences and address any concerns promptly. * Build rapport with guests, fostering loyalty and encouraging positive online reviews. * Document guest interactions and preferences for personalized service. * Assist guests with language needs, offering translation services when necessary.
Requirements
* Minimum 21 years of age (no upper age limit) * Strong communication and interpersonal skills, with the ability to interact confidently with diverse guests. * Fluency in English and Russian (both written and spoken). * Previous experience in hospitality or customer service (not mandatory, but preferred). * A problem-solving and detail-oriented approach. * Ability to work effectively under pressure and prioritise multiple tasks simultaneously. * Proficient in basic computer applications.
Benefits
* Competitive salary of AED 3,700 per month ($1000)
3000 AED Basic Salary + AED 250 Language Allowance + AED 450 Service Charge (Starts After Probation Period)
* Opportunity to earn additional income through tips and reservations. * Comprehensive benefits package including: * 2-year employment contract * Shared accommodation * Visa sponsorship * Health insurance * Transportation to and from work * Flight tickets (upon relocation) * Daily meals during work hours * Professional uniforms * Ongoing training and development opportunities
