Head of Concierge Operations

Essential:

• Higher Secondary or Bachelor's degree in any field.
• 2+ Years in Customer Service, Retail or Guest Experience leadership.
• Excellent written and verbal communication skills (English Essential, Arabic Desirable)
• Creative problem solving
• Customer - centric mindset with passion for delivering outstanding service
• Ability to anticipate guest needs exceed expectations
• Demonstrated ability to thrive in dynamic, fast-paced environment.
• Flexibility to adapt to changing priorities and guest requirements 

Desirable:

• Master in Business 
• 3-5 years work experience in/or within the hospitality/leisure/travel industry
• Fluency in foreign language (Arabic)
• Experience in Business Development