Heart of House Specialist (Steward)
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The Luxury Collection
Job Description
Job Number 24086806
Job Category Food and Beverage & Culinary
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Position Type Non-Management
POSITION SUMMARY
Our Heart of House Specialists play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage) to support cleaning needs. Operating and maintaining cleaning equipment and tools (e.g., dish washing machines, Manual pot washing, hand wash stations), or transporting dishware across the hotel, these associates do whatever it takes to get the job done.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds. Stand, sit or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling and stooping. Perform other reasonable job duties as requested by Supervisors and manager.
CRITICAL TASKS
General Kitchen
Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling crockery or any kitchen equipment’s and wearing a hat/hairnet and proper footwear. Report maintenance issues immediately to appropriate personnel (i.e., supervisor or maintenance). Clean and disinfect high risk area appropriately. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as Dubai Municipality standards. Store perishables properly, and rotate stock of the chemicals and other cleaning tools. Able to check chemicals concentrations.
Dishwashing Activities
Ensure clean wares are stored in appropriate areas. Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required. Use detergent, rinsing, and sanitizing chemicals in the 2-compartment sink at the appropriate levels to clean dishes, ensuring the sanitizer levels are between 200 and 400 parts per million and that the water temperature is sufficiently hot. Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation. Rack dirty items (silverware, plate ware, etc.). Sort silverware with eating surfaces facing up into separate cylinders and wash/re-wash. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Spray all racked items with hot water to loosen and remove food residue. Breakdown dirty bus tubs.
Maintenance, Sanitation, and Cleaning Activities
Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel. Empty trashcans, ensuring each can is clean, relined, and covered, and maintain dumpster area. Wash and disinfect kitchen and linen store room areas, tools, utensils and equipment. Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters, tops of chemical bottles, outside of the dish machine, dish room door and walls, bus carts). Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms. Organize cleaning chemicals and supplies and ensure they are stored appropriately and kept separate from food products. Keep hand wash stations maintained (for example, supplied with soap, towels, step-on trashcan, gloves, and proper signage) and fully functional. Ensure proper and safe handling and storage of equipment, returning equipment to appropriate location.
Working with Others
Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Exchange information with other employees using electronic devices (e.g., earpieces, two-way radios, email, DECT Phones).
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow further local Training requirements & Guidance. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors.
CRIICAL OMPETENCIES
Interpersonal Skills
Teamwork Diversity Relations
Personal Attributes
Safety Orientation Dependability
PREFERRED QUALIFICATIONSEducation Good in speaking English Related Work Experience 1 to 2 year work experience is required Supervisory Experience
Job Holder signed: …………………………………………………………. Date: …………………………………… Name: …………………………………………………………………………...
Manager signed…..……………………………………………………………. Date: …………………………………… Name: …………………………………………………………………………..
No supervisory experience is required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, pe
