Operations Manager (Facilities Management)

Makeen Technical Services (MTS) has been a pioneer in delivering tailored building maintenance services and facilities management solutions throughout the UAE since 2005. As a leading Facilities Management company, Makeen Technical Services caters to both the commercial and residential sectors, including government entities. MTS delivers comprehensive, high-quality, cost-effective, and fully integrated solutions that optimize lifecycles of building assets. MTS brings you comprehensive support that spans ground operations, outsourcing, property upgradation, CAFM integration, energy management, and a full spectrum of facilities services. The operations are powered by a customized CAFM system, leveraging the latest AI-driven technology for managing and tracking maintenance requests.

• Responsible for overseeing and enhancing the operational aspects of Makeen Technical Services, ensuring optimal performance, compliance, and efficiency across all technical teams and projects.
• Comprehensive understanding of facilities management, client relations, and team leadership.

Maintenance

• Manage and oversee the work of technical teams, ensure Zero Jobless Rate at any point in time.
• Maintain the inventory of equipment/tools, materials, and spares.
• Prepare and execute PPM/RM/CM tasks.
• Provide management and clients with periodic reports in compliance with the contracts.
• Monitor the daily allocation of staff to different sites and contracts.
• Control and monitor the staff transfer, welfare, and safety at the site.
• Training of staff and adopting the best practice as per the prevailing market standard

External Business Development

• Attending client meetings and understand the project’s scope of works, payment terms, etc.
• Surveying, preparing estimate and proposals for tendering/biddings.
• Arrange for the project mobilization, staffing and fleets, etc.
• Manage additional profitable new contracts and variation work from within the existing contracts in line with the agreed targets.

Workforce Recruitment

• Assisting in the selection of employees.
• Recommend internal promotions and performance appraisals from time to time.
• Recommend the salary bands based on market trends.

Finance and Procurement

• Periodic analysis of actual expenses incurred on projects and contracts.
• Track LPO’s, Invoices and Payables.
• Define purchasing recommendations that support business goals.
• Negotiate pricing, terms and conditions of sale and warranties of goods and products with key suppliers and vendors.
• Negotiate pricing, terms, and conditions of contracts with contractors and/or service providers.
• Direct and manage sourcing strategies from beginning to end.
• Monitor vendor, service provider, outsourcer, and/or contractor performance to ensure quality of service.
• Establish and maintain regular written and in-person communication with clients and customers.
• Ensure the optimum usage of fleets to avoid idle times.

• Bachelor’s degree in mechanical, Electrical or Civil engineering.

Skills & Professional Requirements:

• Strong leadership and team management skills.
• In-depth knowledge of facilities management operations.
• Proficient in financial management, including budgeting and cost control.
• Excellent negotiation skills with suppliers and contractors.
• Capable of multitasking and managing multiple projects simultaneously.
• Proficient in written and verbal communication.

Experience Requirements:

• Minimum 8-10 years of experience in facilities management within the UAE.
• Proven track record in operational management and team leadership.
• UAE Driving License is preferred.

Attributes and Behaviours:

• Strategic thinker with excellent problem-solving skills.
• Proactive and results driven.
• High level of integrity and professionalism.
• Ability to work under pressure and adapt to dynamic environments.
• Strong people skills to effectively manage both client and team relations.