Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals, and personal development plans.
To perform performance appraisals, coaching, feedback, and disciplinary sessions where necessary to review and improve colleague performance as per company policy.
Schedule, break, and if required rotate colleagues fairly in order to ensure position coverage, and increased productivity as well as maintain colleagues' well-being.
Task train colleagues in the safe operation of equipment and follow departmental policies and procedures.
Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance.
Conduct colleague performance appraisals for direct reports in a timely, fair, and constructive manner in order to promote their personal and career growth.
Assign and delegate tasks as required and follow up.
Ensure that all safety rules and procedures are being adhered to at all times.
Ensure that policies, procedures, and performance standards that are in place in the department are being adhered to.
Ensure a clean and safe operating environment and raise any defects to the relevant department or their Line Manager effectively.
Conduct daily briefings to front-line colleagues.
Ensure all departmental checklists (i.e. ride opening and closing checklists are being consistently completed,any required follow-up action is initiated and forms/records are being filed appropriately).
Deal with any internal customer requests and issues that are beyond the scope of their front-line colleagues.
To observe ride efficiency and throughputs within their designated area of the operations department to ensure that all rides and attractions are operating efficiently and achieving reasonable throughput targets.
Any other related duties as assigned by their line manager or other members of higher management in the Operations department.
Job Essentials:
Higher secondary or equivalent
Must be customer focused
Good supervisory and communication skills
Good time management and organizational skills
Good spoken and written English skills
Job Desirable:
Diploma or Degree in leisure / hospitality management
Working at Height (OSHAD compliant) qualification
Minimum of 1 year as a front line colleague in the entertainment / leisure industry, specifically Operations
Proficiency in Microsoft Office programs (i.e. Word, PowerPoint and Excel)
