Priority Banking Lead

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

• Identify and map key processes impacting customer service and operations.
• Standardizing workflow and procedures. 
• Review and enhance service level agreements” SLA’s”
• Prioritize, recommend and follow up on implementation of changes
• Develop service standards for all retail delivery channels.
• Review benchmarking reports to understand key improvements and implement changes
• Identify service-related training needs 
• Monitoring of the implementation and fine-tuning if required
• Provide analysis on service quality reports and make recommendations to enhance

 Job Skills & Qualifications:

• Bachelor’s degree in relevant field
• Minimum 5 years banking experience with minimum 2 years’ experience in a similar position/role
• Project Management skill

 What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees