Product Manager – Loyalty Business Location: Dubai Role Purpose: To develop and own the entire Loyalty Business Strategy – Payments Key Accountabilities of the role RESPONSIBILITIES:
Prioritize Customer-Centricity: Emphasize understanding and listening to customer demands attentively, ensuring their needs and preferences are at the forefront of business decisions.
Anticipate Customer Trends: Proactively predict and analyze customer behaviors and desires, leveraging data insights and market research to stay ahead of evolving preferences and expectations.
Long-Term Customer Value: Maintain a strategic focus on fulfilling customer needs over short-term revenue gains, fostering loyalty and sustainable relationships that drive continuous growth and success.
Develop a structured approach for engaging partners and managing relationships efficiently.
Conduct thorough research to identify potential partners and engage key stakeholders effectively.
Collaborate with senior management and marketing team to align partnership goals with organizational objectives.
Lead negotiations and finalize agreements in compliance with contractual guidelines, policies, and financial parameters.
Demonstrate strong interpersonal skills as a representative of the brand, fostering positive relationships internally and externally.
Monitor, evaluate, and report campaign outcomes with partners, including collaborative content promotions.
SKILLS • Proficient interpersonal and intrapersonal abilities. • Effective leadership, negotiation, and presentation capabilities. • Robust cross-functional collaboration skills. • Fundamental proficiency in financial modeling, budgeting, and forecasting. • Keen problem-solving and decision-making aptitude. • Goal-driven mindset, motivated by success. • Exhibits exceptional personal organization and punctuality, consistently meeting deadlines and achieving objectives. • Committed to self-reflection and personal development, taking ownership of growth opportunities. EXPERIENCE • A minimum of 7 years industry experience • University degree • Understanding of Loyalty Product dynamics including demographic factors, competitor products and services and customer experience • Knowledge of the UAE market and main competitors • Ability to identify opportunities, negotiate and analyze
