It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
To carry out any additional duties requested by management, related to hotel operational activities.
Inspect and check all public areas in accordance with set MO standards
Spot-check and monitor usage of chemicals, machinery and ensure that all equipment is treated well
Be aware of any maintenance issues and report them accordingly in REX
Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
Create daily assignments for public area attendants
Ensure that sign in and out policy is followed
Conduct daily briefings and trainings for public area attendants
Monitor stock in storages and act accordingly if refill is needed
Be aware of supplies in the public toilets and monitor usage
Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee highest level of cleanliness and hygiene
Managing and overlook daily operation in the respective areas
Be aware of any OOS/OOO areas in your respective area
Train, coach and motivate public area attendants in order to achieve highest quality standards
Check and monitor the back of house areas like staff changing rooms and corridors
Ensure that all MOQA, LQE, LQA, Forbes & FLHSS&E standards are in place at all times
Be customer focused
Always help the guests and anticipate their needs in advance
Recognise preferences and communicate them accordingly
Fulfil guest’ needs or communicate them to the concerned department
Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays
Well-groomed and articulate, professional appearance
Guide and help colleagues to grow and develop themselves
Teach and train staff on SOPs, safety and security and chemical usage
Ensure that all reports, task sheets, etc., are filed accordingly
