Service Advisor | Al Futtaim Automotive | FAMCO

Job Requisition ID: 160616 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
Are you passionate about providing exceptional service experiences? We're seeking a dynamic individual to join our team as a Service Advisor. In this role, you'll play a crucial part in ensuring customer satisfaction by overseeing the entire service process, from initial inquiry to vehicle delivery. If you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you.

What you will do:

• Customer Engagement: Welcome customers with a warm smile and prompt attention, creating a positive first impression.
• Effective Communication: Utilize open-ended questions to understand customer needs thoroughly and accurately record their requests without delay.
• Diagnostic Excellence: Collect accurate information of complaints from customers to facilitate quick resolutions in the workshop, demonstrating empathy and clarity in addressing concerns.
• Administrative Efficiency: Prepare job cards and ensure adequate documentation of repair orders, maintaining a seamless flow of business processes.
• Timely Coordination: Collaborate with workshop personnel to manage repair timelines effectively, providing transparent updates to customers and obtaining approvals for additional repairs when necessary.
• Quality Assurance: Verify invoice accuracy and adherence to agreed-upon work performed, ensuring alignment with customer expectations.
• Customer Satisfaction: Inform customers promptly upon service completion, providing clear explanations of work performed and associated invoices, and guiding them through the payment process.
• Personalized Service: Deliver vehicles in person, offering a final opportunity to address any questions or concerns and ensuring a smooth handover.

Required Skills:

• Automotive Expertise: Demonstrated understanding of automotive industry, with a focus on buses or commercial vehicles.
• Technical Proficiency: Working knowledge of MS Office and ERP systems, coupled with the ability to comprehend technical root causes of vehicle issues.
• Customer-Centric Approach: Exceptional customer handling skills with a commitment to delivering high standards of service.
• Effective Communication: Strong verbal and written communication skills, facilitating clear and concise interactions with both customers and internal stakeholders.
• Problem-Solving Ability: Logical thinking skills to analyze and resolve customer concerns efficiently, ensuring maximum satisfaction.

About the Team:

Join a collaborative team dedicated to excellence in customer service and technical expertise. As part of our team, you'll have the opportunity to work alongside experienced professionals who are committed to delivering outstanding service experiences and driving customer loyalty.

What Equips You for the Role:

• 3 to 5 years of overall experience in automobile dealership settings, with a minimum of 3 years specifically in the service department as a Service Advisor, preferably in buses or commercial vehicles.
• Diploma or Bachelor's degree in Automobile/Mechanical Engineering, providing a solid foundation for understanding automotive mechanics and processes.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.