الوصف الوظيفي
Service Engineer
Location: GCC
Salary: Market related
Our client is a Global provider of sensor intelligence and application solutions that create the perfect basis for controlling processes securely and efficiently, protecting individuals from accidents, and preventing damage to the environment.
Key responsibility, reporting to the Head of Sales Factory & Logistics Automation, Co-ordinate, plan and execute the Factory Automation & Logistics Automation service activities occurring in the Middle East region.
<b>Responsibilities</b>
· Proactively collaborate and align all activities related to Project & Service Execution.
· Help identify the key risks involved during acquisition stages related to the execution of the project and/or service.
· Installation, Commissioning & SAT of Products and Systems.
· Communicate effectively with customers and other team members to ensure that service requests are addressed in a timely and efficient manner.
· Perform emergency, periodic & preventative maintenance, repair, shutdown services and AMC's for all products installed at customers' premises.
· Troubleshoot & diagnose issues in a pressurized situation.
· Provide remote and/or on-site training for customer engineers.
· Provide remote technical service support (including email, telephonic & online).
· Ensure that all work is completed in accordance with safety procedures and quality standards.
· Maintain accurate records of all service activities, including work performed, parts used, time spent etc and ensure timely invoicing of service completed.
· Support Sales Team with customer visits & carry out site surveys, to gather existing install base data.
· Support Sales Team to promote & sell the Service Portfolio.
· Witness and/or execute pre-FAT and FAT at System Integrators premises as and when required.
· Limit all liabilities to the company and group.
· Some out of normal working hours may be required (including weekends & public holidays).
Requirements
<b>Requirements:</b>
· High school diploma or equivalent required.
Associate's or Bachelor's degree in Electronics / Instrumentation Field· 10+ years of total work experience with at least 5 years handling complex international projects within the Laser & Camera based Barcode Reading Systems (1D& 2D), RFID Systems and Volume & Weight Measurement Systems.
· Professional attitude & good communication skills at all levels of the organization.
· Fluent written/spoken English; additional language is advantageous.
· Technical Expertise (Project Management, IT Software, Quality Tools). Working knowledge of CRM systems.
· Travel within the Middle East region
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي الإمارات العربية المتحدة
- قطاع الشركة
- التكنولوجيا الحيوية
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- الهندسة
- نوع التوظيف
- --
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
