About the job Service Manager - Sports & Luxury Cars
Duties and Responsibilities:
Team Management:
Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
Assign tasks and projects to team members, considering their skills and expertise.
Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
Conduct regular performance evaluations and provide constructive feedback to team members.
Foster teamwork and maintain a positive work environment within the service department.
Customer Service:
Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
Operational Efficiency:
Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
Implement and improve processes to enhance overall service department efficiency.
Quality Control:
Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
Address and resolve any issues related to the quality of repairs and services promptly.
Financial Management:
Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
Prepare and manage budgets, forecasts, and financial reports for the service department.
Implement strategies to increase service department revenue, such as upselling additional services and service packages.
Safety and Compliance:
Enforce safety protocols and guidelines to create a secure working environment for the team.
Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
Administrative Tasks:
Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
Continuous Improvement:
Identify opportunities for process improvements and cost efficiencies within the service department.
Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
