Specialist- Commercial Banking - Emiratization

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

JOB PURPOSE:

To support the Area Manager & Relationship Managers to grow their assigned portfolio in defined geographical markets covering service and customer support related activities

Internal Collaboration:

• Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit
• Develops relationships and coordinates with team members and other departments to meet client service expectations.
• Support implementation of KYC related projects and initiatives
• Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
• Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.
• Obtain customer information and reply to AML alerts raised on assigned accounts within timelines.
• Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan
• Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals
• Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.
• Co-ordination with branch for issuance of foreign currency demand drafts / manager’s cheque
• Follow up with branch for tracking of requests (in case of direct submission of requests in branch eg: TT requests / any other maintenance request

#LI-MM2

Qualification:

Graduate with at least 3 years relevant local market knowledge in retail banking product and services

• Sound compliance, ops or product or sales governance background
• Customer obsessed, change focused pragmatist
• Good communication & interpersonal skills