To act as a focal point, providing continuity for airline company's needs and requirements
Responsible for all demand requests associated with your airline/customer portfolio ensuring these demands are raised and fulfilled in a timely manner in accordance with contracted requirements & sources of supply are identified. Highlight any potential shortfalls, proposing possible solutions with the supplier and airline/customer.
Provide a weekly update to the operational team, including when various checks and modifications are taking place, ensuring that shipping routes are pre-empted and timely updates to the airline/ customer.
To be aware and assist as and when required with the airline/customers daily operational demands process, assisting in the fulfilment of customer requests.
Monitoring customer backlogs either system or operational, ensuring customer delays are kept to a minimum, whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply.
Regularly checking the Inventory in order to fulfil customer requirements.
In the case of a Nil; or No stock situation within the inventory, investigate the possible fulfilment of the open demand by expediting the Repair/Purchase Orders or FOC exchange with the Repair vendor. Review the system for alternatives; review relevant OEM websites for an alternative that may be in stock. In the event the demand cannot be satisfied from any of the aforementioned processes, then tender the market for the most cost efficient supply solution.
Once the demand has been fulfilled, by either an internal or external solution, follow the demand through until shipping information has been provided by the freight forwarder, & communicate this information and any other updates to the customer.
Providing feedback to the Senior Operations Managers where future improvements and changes to our procedures will enhance the operation.
Pro-actively engaging with the allocated Program Managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and meeting contract obligations.
Ability to identify potential problems and risks related to demand fulfilment at an early stage, evaluating and anticipating implications, being proactive with all stakeholders in developing and defining any contingency/recovery plans and actions.
Responsible for maintaining your own personnel training and development, ensuring all mandatory courses are read and completed within My Connection. Being aware of and adhering to all company policies and procedures.
Ensuring that where consumption can be forecast (usually for scheduled maintenance), economic provisioning action is taken to provide requirements in a timely fashion moving the need to purchase additional stock to maintain schedule. This may require a need to work closely with the Chicago based Inventory Manager
Regularly exploring the market for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities.
Regularly review customer MBKs and report on the status of fulfilment, initiating the required transactions to maintain the MBK within the agreed parameters. Recommend changes to the MBK, in conjunction with the Program Mangers, ensuring key operational components are held within the MBKs to meet fleet evolution and contracted deliveries.
Ensure that all components float levels accurately reflect the operational requirement by producing a statistical analysis so that any surplus or shortfall can be highlighted and rectified.
Ensure all reorder levels, minimum order quantities, etc. are reviewed for efficiency to prevent over-stocking and/or stock-out at all warehouses.
Establish and maintain a high quality of service to internal and external stakeholders.
Build and maintain good customer relationships, making yourself available to answer customer questions in a timely manner.
Report all information collected regarding any issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution.
Event management: To be in control of personal financial events raised against the operational team, ensuring these are reviewed daily, actioned accordingly and approved in a timely fashion so as not to disrupt the invoice clearance process, negating potential accounts that may be put on hold disrupting the supply of components.
