Systems Administrator

Job Summary:

The Systems Administrator provides specialist BAU and project delivery skills across a number of Trapeze’s critical infrastructure platforms. The role works across several areas of the business and supports both internal and customer platforms.

Job Description:

Key Duties and Responsibilities

Reporting to the Team Leader – Systems Administration and working collaboratively as part of a cross-functional team, undertake the following high-level responsibilities in a professional manner:

System Administration

• Undertake BAU administration tasks across the following platforms:
  • Server and storage infrastructure
  • Virtualization platforms
  • AWS and Azure cloud
  • Windows Server and workstation
  • Remote user support
  • Windows imaging, updates and patching
  • Database administration
  • Backup and recovery
  • Networking, routing and switching
  • Linux servers
  • Security
• Manage service desk tickets to ensure timely resolution of incidents, requests and problems.
• Resolve issues in a timely manner and proactively take measures to prevent from reoccurring
• Monitor platforms to ensure any issues are detected and resolved before they become customer-impacting
• Identify opportunities for process, platform or technology improvement
• Ensure documentation is updated in a timely manner

Project Delivery
 

• Implementation of new internal and customer platforms
• Work as part of cross-functional teams to ensure projects are delivered against time, cost and quality measures.
• Assist with assessment of new technologies for suitability within the Trapeze environment

Desktop Support
 

• Provide local IT support for Trapeze colleagues in Dubai as required
• Take responsibility for managing IT procurement and IT inventory management for Dubai and Riyadh.

Other
 

• Undertake any other reasonable tasks consistent with training and skill levels required for this position as requested.

Education and Experience

• Relevant tertiary qualifications or an equivalent level of experience in a related role
• 5 years demonstrable experience in a System Administration role across complex enterprise architectures supporting hardware, virtualization, networking and cloud.
• Understanding of database architectures and related infrastructure design to optimize performance and reliability.
• Experience with migration of on-premise platforms to public cloud infrastructure.
• Track record of successful infrastructure project delivery.

Personal Attributes

• Solutions driven with a focus on delivering the right outcomes for the business
• Effective communication and interpersonal skills in dealings with team members and other stakeholders.
• An attention to detail and an aptitude to learn
• Mature and professional approach to work with an ability to instill a high level of confidence with others
• Excellent troubleshooting and problem solving skills within a multi-facetted environment.
• A co-operative approach to “go the extra mile” to achieve results.
• Ability to observe WH&S requirements associated with electrical equipment, datacenter environments, and server equipment handling

Travel/Other

• The position may involve occasional travel between regions supported (Middle East, Australia, Africa).
• The position will involve on-call roster rotation

Worker Type:

Regular

Number of Openings Available:

1