Key Responsibilities:
Understand the IT Infrastructure of customer and associated Managed
Printing Solution concepts.
Support pre-sales team in defining scope of work, preparing solution design
diagram and solution pre-requisites
Understand technical, operational & security requirements of
customer and conduct Proof of Concept
Installation and implementation of Print Management Solutions
Conduct admin training for end customer
Troubleshooting and onsite support at client site as per agreed SLA
Proactively identifying and addressing potential problems to minimize
downtime and disruptions.
Lead testing to ensure the solution performs as designed.
Deliver polite and friendly customer interactions while providing
exceptional technical support
Participate in training sessions, workshops, and certification programs
to expand expertise in MPS solutions and related technologies.
Service escalation to OEM
Experience:
3 years of experience in technical support with min. 1 year experience
in Print Management solutions
Customer facing, Field service experience
Qualifications:
Bachelor's degree in information technology, computer science, or
related field preferred.
Proven experience in technical support roles, preferably within the
managed print services industry.
Proficiency in troubleshooting printing devices and associated software
applications.
Strong knowledge of printing technologies, network protocols, on premise
and cloud installations and connectivity standards
Familiarity with print management software like Equitrac, Papercut,
SafeQ, MyQ etc.
Excellent communication skills, both verbal and written, with the
ability to convey technical information clearly and effectively to clients and
internal teams.
Certifications in relevant technologies (e.g., MPS certifications,
Network and IT infrastructure etc.) are a plus.
Visa
and medical insurance
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.