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Your Mission
This position is responsible for providing Field Services operational inputs to supply chain design & operations. Ensuring process alignment and improvement between Field Services Operations team and Supply Chain teams
Your Role – Magic happens when you bring great people together!
·Single point of contact for Field Services Logistics Offer management.
oParticipate to Field Service Logistics offer preparation (business inputs)
oSupport deployment/communication across the Field Services organization
·Set and update the Field Services Logistic Offer in collaboration with business, Finance, CCC, CS&Q
oOwn and maintain Field Services Logistic Offer enablement (CPC, Internal Customer master data) – by delegation or in partnership with Logistic Territory CLO Manager
oAssess the relevancy of the Field Services Logistic Offer based on regular business feedback from Field Services Sales, Marketing and Operations as well as customer inputs.
oMonitor and drive resolution of Customer claims generated by Field Services Supply Chain
oAnimate with Field Services team Customer interactions (reactive from claims, proactive visits, research, CLO, and action plan communications)
·Contribution to Spare Parts Stocking Plan:
oProvide installed base data.
oCommunicate to Supply Chain new product introduction plans & service termination plans (end of life) and associated impact on parts requirements.
oMaintain lead-times requirements (deducted from Operations response time ambition by geography and by type of contract)
oValidate the stocking plan (i.e., which part stocked where) in the name of FS Operations.
oProvide inputs from Operations to improve/adjust stocking plan based upon actual failure or known exceptions.
·Forecasting inputs for Planned events
oProvide quantitative inputs on country preventive replacement demand:
§From Scheduled preventive interventions
§From Sales Opportunities
oProvide quantitative inputs on country preventive upgrades (i.e., Field Services Bulletin)
§Implementation Plan & Status
§Remaining requirements for completion
oAny other useful business information (campaigns/business dynamics/seasonality)
·Leads Cluster Field Services SIOP processes.
oBuilds rules and practices within the Cluster which drive the Stocking Strategies to best balance inventory and Lead time for Offered Spares
oEnsures that FS Logistics Territory (Ecosystem) Demand & Inventory Plans and Master Data are maintained.
oDrives Synchronization Reviews to improve collaboration and forecasting.
oActively Drives Process improvement activities within the cluster and with Peers using the appropriate channels including Skills Networks, community tools and with the Global SC teams.
·In-country referent for Supply Chain related processes
oPart Identification
oOrder management
oOffer / Master Data management.
oReverse Logistics management
·Measure and improve performance of the local Supply Chain for Field Services activities.
·Deploy the Global Field Services Supply Chain Scorecard
·Run weekly/ monthly performance capture process per GSC.
·Drive the Performance improvement across KPIs.
·Drive the Performance Review process between GSC management and Field Services Management
oWith main countries of the logistics territory
oWith Cluster Field Services Leaders and Global Field Services Supply-Chain
About You
·Education bachelor’s degree in engineering, supply chain or similar
·Language Skills: Fluency in English required,
·6-10 Years of Experience in Supply Chain operations & Logistics (transport, distribution center, manufacturing)
·Experience in projects management, or cross-functional management of process performance
·Customer facing / support experience (CCC Filed Services, CLO)
·Ability to deal with crisis management, handle exceptions.
·Knowledge in Supply Chain planning processes: Forecasting, Inventory planning, DRP/MRP
·Knowledge in ERPs and Supply Chain Planning IT Tool
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