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Claims – delivering on a promise when clients need us most
Claims professionals play a critical role in an insurance company. Our clients buy a promise from us, so when a loss occurs we strive to make a difficult situation as positive as possible.
ACE’s claims professionals navigate through coverage terms and complex laws and regulations that impact claims and work to pay all covered claims fairly and promptly. In fact, in 2011 ACE paid out $12.8 billion on approximately 850,000 claims around the world.
Expanded local claims support
We’ve expanded our claims teams with more representatives closer to customers. We’ve also automated many non-core aspects of servicing high-frequency claims, resulting in greater efficiency and speedier payments for clients. Our sophisticated claims legal team offers experience reaching successful outcomes in major litigation and helping clients manage their legal costs, and large clients in the U.S. and the U.K. can rely on ACE claims client executives who serve as a critical, central point of contact for resolving a claim issue.
Whether the client is an individual with a $200 supplemental health claim or a corporation with a $20 million casualty claim, ACE aims to deliver a claims experience with a consistent level of service and satisfaction.
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