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To enable and facilitate regional and global trade and commerce.
To be recognized as one of the top five global logistics and express transportation service providers. It is the next destination we aim to reach in our journey.
1. Innovation and Technology 2. Quality 3. People 4. Corporate Activism 5. Commitment to Security - TAPA
The Quality member ensures standardization and compliance with the procedures, policies, certifications, industry and international standards that are adopted and applied to the station.
Typical duties included are but not limited to:
Ensure station quality objectives and plans are established in line with the station objectives, and communicated with milestones defined and measured, so that objectives and plans are met.
Ensure standardization of the different processes while maintaining an up to date documentation for local policies, procedures and other publications, to keep record of station’s local processes in coordination with the regional quality department.
Monitor the Key performance indicators for the operations and support functions, including analyzing data, setting corrective actions, and following up, to ensure the station achieves the set targets for the Key performance indicators.
Identify opportunities for improvement and work with the concerned teams on redesigning and enhancing processes to improve the quality level at the station.
Direct the planning, implementation and reporting of the quality internal auditing process at the station, while ensuring effective implementation of corrective actions procedure which is based on thorough root cause analysis, to promote continual quality improvement
Hold the management review meetings at the station, making sure meetings are regularly held addressing all the issues with effective actions implementation, to help the decision makers at the station review their overall performance on regular basis.
Handle complaints through root cause analysis, corrective action and final closure, to prevent the reoccurrence of the problem
Ensure effective implementation of the international standards’ requirements that are applicable for the station, to maintain compliance and formal certification.
Promote a quality and customer care culture by conducting quality awareness sessions to station’s staff, communicating effectively to all parties and working on the different initiatives to enhance communication and boost quality culture at the station.
2005-02-01 Went public on the Dubai Financial Market
2003-01-01 Co-founded the Global Distribution Alliance (GDA)
2002-01-01 Acquired by Abraaj Capital
1997-01-01 Traded shares on the NASDAQ stock exchange
Best Environmental Practices
Aramex took the Best Environmental Practices award from the International Green Apple Awards in 2008.
Express Logistics Provider of the Year
Aramex won the Express Logistics Provider of the Year Outstanding Achievement of the year Award from SCATA.
Best Quality Assurance Program
Aramex took the Best Quality Assurance Program from Middle East Call Center Awards in 2010