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    Aramex

    Shipping
    Jordan - Amman
    Type:
    Employer (Private Sector)
    Employees:
    500 Employees or more
    Web Site:
    Year Founded:
    1982

    About

    Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 13,900 people in 354 locations across 60 countries, and has a strong alliance network providing worldwide presence. As the first company in the region to report on its sustainable practices, Aramex continues to be accountable for its commitments to all stakeholders. Aramex is keen on continuously practicing its citizenship by being an active partner in development and serving its communities and the environment.

    Vision


    To enable and facilitate regional and global trade and commerce.

    Mission


    To be recognized as one of the top five global logistics and express transportation service providers. It is the next destination we aim to reach in our journey.

    Values


    1. Innovation and Technology 2. Quality 3. People 4. Corporate Activism 5. Commitment to Security - TAPA

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    Jobs


    The Quality member ensures standardization and compliance with the procedures, policies, certifications, industry and international standards that are adopted and applied to the station.

    Typical duties included are but not limited to:

     

    Ensure station quality objectives and plans are established in line with the station objectives, and communicated with milestones defined and measured, so that objectives and plans are met.


    Ensure standardization of the different processes while maintaining an up to date documentation for local policies, procedures and other publications, to keep record of station’s local processes in coordination with the regional quality department.


    Monitor the Key performance indicators for the operations and support functions, including analyzing data, setting corrective actions, and following up, to ensure the station achieves the set targets for the Key performance indicators.


    Identify opportunities for improvement and work with the concerned teams on redesigning and enhancing processes to improve the quality level at the station.


    Direct the planning, implementation and reporting of the quality internal auditing process at the station, while ensuring effective implementation of corrective actions procedure which is based on thorough root cause analysis, to promote continual quality improvement


    Hold the management review meetings at the station, making sure meetings are regularly held addressing all the issues with effective actions implementation, to help the decision makers at the station review their overall performance on regular basis.


    Handle complaints through root cause analysis, corrective action and final closure, to prevent the reoccurrence of the problem


    Ensure effective implementation of the international standards’ requirements that are applicable for the station, to maintain compliance and formal certification.


    Promote a quality and customer care culture by conducting quality awareness sessions to station’s staff, communicating effectively to all parties and working on the different initiatives to enhance communication and boost quality culture at the station.

     

    Job Role: Support Services Company Industry: Shipping Career Level: Entry Level
    To respond to customers’ contacts (phone, e-mail, fax & SMS), register their requests and respond to their inquiries as per company standards; and ensure providing excellent customer service and convenience to our customers Typical duties included are, but not limited to:  Handle Incoming Phone Calls  Resolve standard customers’ requests and route issues that require follow-up to Customer service Team  Communicates customer inquiries/messages/feedback to teams and sales owners  Provide satisfactory service to customers KPIs 1. Achieve at least 85% in the agent performance audit. 2. Achieve published contact center executive KPIs.  
    Job Role: Customer Service Company Industry: Shipping Career Level: Entry Level
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    Employees

    Loay Hujaij - CPA, CMA

    Regional Financial Manager
    aramex Saudi Arabia - Jeddah

    Waseem Mohammad

    Operation supervisor and logistic team leader
    Aramex Saudi Arabia - Jeddah

    Mohamed Ramzy

    October Sales Manager , Branch Manager
    ARAMEX Egypt - Cairo

    Zina Al-Taee

    Sr. HR & Training Leader– Head of HR & Training
    aramex Oman
    See More >

    Gallery


    See More >

    Milestones

    • 2005-02-01 Went public on the Dubai Financial Market

    • 2003-01-01 Co-founded the Global Distribution Alliance (GDA)

    • 2002-01-01 Acquired by Abraaj Capital

    • 1997-01-01 Traded shares on the NASDAQ stock exchange

    Awards

    • Best Environmental Practices

      Aramex took the Best Environmental Practices award from the International Green Apple Awards in 2008.


    • Express Logistics Provider of the Year

      Aramex won the Express Logistics Provider of the Year Outstanding Achievement of the year Award from SCATA.


    • Best Quality Assurance Program

      Aramex took the Best Quality Assurance Program from Middle East Call Center Awards in 2010