Cupola Teleservices

About Cupola Teleservices

Cupola Teleservices based in Jebel Ali and offers outsourced call center and customer contact management services to companies primarily in the middle east and the west. CTS is regionally centered operating entity, with diverse business interests in the Middle East, South Asia and the Levant. Cupola owns and operates in the information, retail, consumer and engineering sectors across eight countries with over 1400 members of staff CTS is a regional leader in customer contact center solutions. It combines voice/ internet communication technology with specialist knowledge and processes to enable clients to implement their critical business, marketing sales and support strategies. The concept of conducting business through the telephone, fax, email and the web has become a pervasive tool for both customers and businesses. Call/Contact centers offer an economical, yet often more complete means of providing customer service for almost any industry, large or small. A call center offers businesses many benefits. It can provide an organization with a single and powerful contact tool for customers which is easily accessible, can satisfy customers’ requests swiftly and provide valuable data for improving operations and marketing strategies.