To process transactions within the assigned tasks and to supervise the team by ensuring error free smooth handling of end to end activities as well as to assist the Unit Manager in performing the required controls in daily work and monitoring risks through MIS.
Ensure thorough checking of all customer transaction received for authorization as per the SOPs.
Check if documents/approvals are in place before authorization or require clarifications for any modality within the transaction documents.
Ensure system entry, swift transmission (if any) & customer advice without any errors and in line with the transaction approval and bank’s policy.
Highlight any variances spotted in daily / weekly recording system, lose control of the system to maintain accurate reconciliation of the accounts and ensure corrective actions are taken
Provide High level of services and prepare the required MIS reports.
Liaise with other Units for trouble shooting and managing smooth BAU
Ensure delivery and accuracy of transactions processed, receipt of reports and reporting made as per agreed Service Level Agreements.
Ensure daily transaction documents are scanned as per the agreed process for easy retrieval from the archives.
Ensure business confidentiality of products and processes
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager..
To develop and manage the Branch portfolio and to lead the branch effectively in order to ensure the achievement of retail liabilities, assets, cards and third party product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines.
Business Growth• Cascade the sales targets assigned by the Zone Manager to branch staffs. • Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets cascaded down by the Zone Manger and business growth objectives.• Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business• Manage the product portfolio of each line of products and control the cost and profitability of the branch.
Customer Service• Maintain high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time.• Promote high level of customer service culture among the branch staffs for potential acquisitions.
Service Quality & Business Operations Control• Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance to the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.• To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers.• Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction• To ensure a high level of safety & security measures are in place as well as to maintain a proper communication with the police department whenever it is required.
Internal Process• To lead any branch projects jointly with the Zone Manager (Service Quality Programs, Process changes, sales… etc) and support the launch of new products and services as per the consumer banking business plan.• To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports…etc.• Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.
Job Role: Management
Company Industry: Banking
Career Level: Mid Career