The MENA Experience Management team has an exciting opportunity for a Workforce Planning Senior Associate to join ‘Advisory’, one of four Service Lines within our structure at EY.
The Experience Management Team is at the front line of the business dealing with multiple stakeholders to translate the needs of engagement leaders, staffing the firm’s client facing and project work with the appropriate team. Key drivers in the decision making process are the commercials of an engagement, skills required and development of our people. Owing to the varied nature of the role, core strengths lie within a ‘softer’ skills set orientated towards conversations, impact and negotiation. At the same time knowledge of the firm’s financial drivers, engagement economics and operational excellence enhance the ability to make insightful, timely decisions which balance occasionally conflicting demands.
This position will be based in Abu Dhabi.
To work as part of the Experience Management team to match resource supply with demand, and consequently drive optimum utilisation across the business.
Responsibilities - Overseeing staffing and operations for competency groups:
Work with MENA Experience Management team leads to improve resourcing function to shift focus from regional/ geographical localities to a competency framework.
Help develop the function, its offerings, reports and quality of service to provide a best in class, business partner solution to the business
Add value by understanding back-log, pipeline, demand planning, constraints (local holidays, annual leave, L&D) and skills gaps by providing commercial, timely and practical solutions.
Proactive liaison with all stakeholders including Competency and Sector leads to ensure their engagement, support and advocacy with resourcing and its focus.
Regularly meet stakeholders, partners, directors and managers - to understand client requirements and the wider needs of the business and facilitate effective pro-active resourcing
Challenge poor behaviours whilst ensuring individual remains engaged with resourcing
Understand the performance and commercial results of business areas and influence through strategic resourcing. Proactively make decisions on conflicting demands (e.g. which might lead to swapping people around in existing jobs), liaising with senior stakeholders and other members of the team (Resource Coordinators, Senior RM) as required
Review activity levels of new joiners to ensure optimal utilisation as efficiently as possible sharing issues and potential solutions with HR and Recruitment as needed.
Proactive and early Involvement in recruitment decisions. Provide feedback and input in recruitment plans providing business context and/or challenge as needed
Oversee job allocation and acquire knowledge of individual skills, experiences and personal / professional aspirations ensuring this is applied to resourcing decisions.
Understand and anticipate future projects and their needs through attendance at pipeline meetings, ABD updates and “Interaction” – including visibility of clients strategically important to the local office
Deliver against resourcing KPIs in a pragmatic approach ensuring broader indicators are met whilst flexing where needed to reflect different situations.
Contribution to MENA Advisory achieving budgeted utilisation
Requests are actioned and resources proposed within 5 days
Actual vs. forecast variances in E2C are minimised (within x%)
Escalate Missing Timesheets as appropriate
Monitor and report staff CVs are continuously updated
Monitor time charging to ensure codes opened in a timely manner
Manage resource Senior Consultant and central teams’ service quality to deliver on agreed resourcing plans for business area and ensure out-put is value-add and of appropriate quality. Advocate MENA Advisory resourcing strategy to ensure the team engage and contribute to its success.
Ensure all work produced by team is of the requisite standard and in line with resourcing strategy before it is submitted to Head of MENA Experience Management team and/or stakeholders
The Onboarding Consultant Senior Associate (OCSA), will be required to oversee the onboarding of new joiners to EY across MENA, the process will require system administration, liaison with varying function teams, candidate support and location knowledge to aid transition; manage mobility and secondment. The OCSA will also be required to resolve problems relating to the onboarding process which will vary by candidate and location. The Onboarding process commences from when a candidate has accepted their offer up until the end of their probation period and supports all new hires from junior to Director level.
The OCSA will also be required to have a deep knowledge and understanding of EY’s HR policies and procedures, and how these are applied by location. The OCSA will always look to use best practice with the guarantee of an exceptional experience for each candidate and facilitate maximum engagement within the business in the shortest timeframe, to equip the new joiner with sufficient knowledge to commence work successfully.
The OCSA will be required to work independently with some guidance from the Onboarding Supervising Associate and Manager. The role will be based with the core team, but will also require virtual working with other offices, teams and candidates.
Job Role: Other
Company Industry: Accounting/Auditing
Career Level: Mid Career