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    Fashion Retail Company

    Employer (Private Sector)
    100-499 Employees
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     Responsible of the production on IT strategy that will support the strategic directions and operational needs of the business.  Responsible for the production of annual IT budgets in conjunction with the Finance Director/CFO.  Ensure the optimum use of corporate computer, programs and related peripherals.  Develop appropriate service level agreements with all areas of the business and with external business partners as required.  Manage external and internal IT services to ensure that the service levels and costs are maintained in line with the needs of the business.  Ensure that all operational problems are solved satisfactorily and with minimum impact on the availability of the systems to the business users.  Analyze the needs of users or departments and prioritize modifications to core system applications.  Establishes and maintains system security and business recovery plans.  Contribute to the delivery of IT enabled business projects by providing the necessary services and resources.  Evaluate, recommend, test and install new technology.  Prepare annual operating and capital budgets related to IT services.  Work with IT suppliers on hardware and software problems and escalate unresolved open and outstanding issues to the Finance Director.  Monitor and report on help desk statistics to ensure service levels are met and appropriate call routing procedures are followed.  Manage the inventory and all administration associated with computer equipment, software records, license and other documentation.  Continually maintain and ensure the accuracy of department documentation relating to support procedures for telecommunications, network and applications.  Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.  Assist in perpetual stock management by downloading the stock counts into the central computer and distributing the result of the reports to Retail Operation Management
    Job Role: Management Company Industry: Retail/Wholesale Career Level: Management
     Provide required development for new modules / systems and trouble shooting for existing modules / systems. This includes both web and desktop applications.  Writing new programs within stipulated timeline, estimating costs and maintaining live program in the production environment.  Testing programs with analysts and users to gain acceptance and continuously monitoring the results.  Writing, completing and maintaining program specifications, documentation and operational procedures.  User training on new and existing modules/ systems.  Maintaining confidentiality and integrity of the company information and data.  Regularly reviewing and monitoring the performance to ensure continuity and quality of programs.  Producing and maintaining program specifications, documentation and operational procedures.  Analyzing source code.  Developing and implementing maintenance procedures and regularly viewing log/ trace file to proactively identify problems.  Resolving user problems and design changes that approved by management.  Company portal maintenance and development.  Working with software and system suppliers to resolve system problems.
    Job Role: Management Company Industry: Retail/Wholesale Career Level: Mid Career
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