Integration Services & Technologies (IST) is a leading system integrator of sophisticated communication technology. Using Cisco's Unified Contact Center technology, IST implements and integrates innovative, world-class contact center services that are emerging thanks to the convergence of voice, video and data media. By providing innovative solutions and services, IST clears the way so that its customers can achieve their business goals.
IST is one of the first Cisco Advanced Technology Partners (ATP) for next-generation contact centers in the Middle East. It has established local branches in Saudi Arabia, Egypt and the United Arab Emirates. IST's highly qualified technical team has successfully implemented and supported more than 10,000 contact center agents and automated voice response ports in more than 15 countries. IST has successfully implemented one of the largest IP contact centers in the Middle East region for the demanding financial industry.