Senior International Project Manager
Evaluator/Service Checker
Mestry Shopper
Internationa service checker
marketing co ordinator
THE CUSTOMER EXPERIENCE SPECIALISTS We have more than 2 decades of experience under our belts, a plethora of satisfied global clients and are passionately committed to the success of your projects. We aspired to become the market leader since 1996 when we were founded by the principal partner Reinhold Auer and Martin Villgrater in Munich, Germany. The company steadily expanded and in 2000 another headquarters was established in Basel, Switzerland and a further partner, Hans Egarter, joined the company. Today INTERNATIONAL SERVICE CHECK is positioned at the top of the service checking industry and has established partnerships with the world's leading brands. We've helped our global clients increase their service and quarterly turnover figures considerably through our quality control services. We're experts in Mystery Shopping and Customer Experience Improvements, such as Audits, Voice of the Customer and Employee Surveys. We specialize in serving clients in the luxury sector. We offer the latest innovations to all clients and constantly develop to stay ahead of the market to render the best service. Our consulting services are just as important and are perpetually evolving with our experience to fulfill client global demands even before they have the need.
CUSTOMER EXPERIENCE COMPANY Global projects implemented at regional level with local market knowledge. That’s our recipe for success.
VOICE OF CUSTOMER What does the customer want? Need? These are crucial drivers to change and should be at the forefront of your business strategy. Ask your customers, listen to them and create a relationship with them. We can help you create programs to strengthen weak spots in customer interaction and show you what improvements need to be made and how. Interact with your customers! Benefit from our reports that provide you with customer feedback and their experience in real time.