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    Business Support
    Egypt - Cairo
    Employer (Private Sector)
    500 Employees or more


    The Moody International Group is a leading international technical services company committed to continuous improvement and the provision of value-added services fundamental to ensuring complete and cost effective execution of projects across multiple continents and industries.

    Established in 1911, Moody Engineering initially focused on construction and electrical engineering projects. In the 1920's, with the development of the oil and gas industry, the company quickly grew and Moody became involved in inspection and other technical services. The first international office was opened in Japan in 1948 and expansion into Europe quickly followed in the 1960's. Today, with offices in over sixty (60) countries, the Moody Group is one of the world's largest multi-national technical service organisations.

    As a result of the Group's original developments in the engineering, inspection and technical services fields, it has remained a primary corporate strategy to continue to seek additional opportunities to provide valuable support to clients. Consequently, for nearly 100 years, the Group has expanded into various specialised engineering; construction / project management; procurement control disciplines (including supplier inspection, expediting and auditing); quality assurance; system and product certifications; personnel outsourcing and purchasing.

    These developments enable the Group to offer a comprehensive worldwide service through its network of international offices.

    Recognizing that any service-related company relies heavily on the collective talents of its human resources, the Moody Group has proactively developed an exceptionally diverse staff of highly trained, well-qualified multi-lingual technical specialists. The depth of these resources, allow Moody to offer timely and cost-effective support to client's procurement activities and construction projects virtually anywhere in the world.


    Reporting to: The Local Office Manager Duties & Responsibilities • Coordinating sales and Marketing activities• Assists in achieving marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.• Assists in Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share• Coordinating Customer service activities.• Ensuring customer service on PVoC enquiries over the phone, through email and also in the office is provided• Assisting the members of the customer service team with their responses to client queries and with any difficult queries or clients as the situation might be.• Assisting in handling complaints and appeals received and keeping an accurate records of the same• Liaising with Global offices overseas on behalf of clients.• Triggering new applications received via the automatic mails sent to clients using the IDF data and making follow ups with the appropriate IOs.• Printing, recording and signing of certificates issued in the LO.• Maintaining records of all customer service and sales activities.• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.  
    Job Role: Customer Service Company Industry: Business Support Career Level: Mid Career
    Reporting to: The LO Manager Duties & Responsibilities: • Assist Evaluating test reports, type-test reports, attestations, QMS certifications, test certificates and any other conformity assessment documents against appropriate conformity assessment references i.e. Kenyan standards, International standards, National Standards or Manufacturer’s Own Declared Specifications / values. • Meeting importer, manufacturers to assist the LO. • Technical assistance on certificates of conformity (CoC) and non-conformity reports (NCR) correctness in liaison with CSCs. • Liaising with authorities with respect to any technical queries concerning conformity assessment procedures against standards. • Participating in the review and amendments of Compliance Verification Guidelines (CVG’s) • Active involvement in the preparation of investigation reports in response to surveillance reports received from authorities. • Evaluation and preparation of monthly testing data prior to presentation to authorities.  
    Job Role: Support Services Company Industry: Business Support Career Level: Mid Career
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