Peppers & Rogers Group is a global management consulting firm in based in the United States with offices in Europe, Asia, Middle East, North and South America. We are focused on customer based business strategy across a range of industries and channels. Founded in 1990 by Don Peppers and Martha Rogers Ph.D., Peppers & Rogers Group invented the term 1to1® Marketing to illustrate the importance of treating different customers differently and transformed the concepts into practical methodologies driving financial results for companies.
Peppers & Rogers Group is a subsidiary of TeleTech Holdings. TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities and increase their operating efficiencies. TeleTech’s integrated global solutions are provided by more than 42,000 employees in 16 countries serving 85 global clients in various industries.