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    Regency Group Holding

    Employer (Private Sector)
    500 Employees or more
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    • Handle guests’ queries and concerns efficiently and politely• Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures• Provide exact, suitable and instant responses to all requests by guests• Maintain a constructive attitude and add toward a quality work environment• Regularly present at, take part in and support training and staff meetings for the spa• Perform prep work, correctly clean and restock room as necessary• Communicate to administration any and all occurrences involving staff or guests in the spa that need concentration• Actively support the spa, treatments, services and retail, in addition to programs, promotions and/or discounts obtainable• Converse to management any and all occurrences connecting staff or guests in the spa that require notice• Efficiently inform and teach guests concerning specific wellness concerns• Be supple with schedule, at the bottom of the needs of the spa.
    Job Role: Customer Service Company Industry: Hospitality/Tourism/Travel Career Level: Entry Level
    Purpose Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Core Work Activities Managing Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.   Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Ensures employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members.
    Job Role: Management Company Industry: Hospitality/Tourism/Travel Career Level: Management
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