Teleperformance - Egypt

About Teleperformance - Egypt

Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services including, Customer Care, Customer Service, Acquisition, technical support and Debt Collection outsourcing services in Egypt, Middle East and Africa, and Offshore markets serving - North America, UK and Europe regions. Teleperformance Egypt operates over 1, 050 workstations equipped with state-of-art technology that includes predictive dialing, full ACD with CTI capabilities and CRM software applications from reputable suppliers such as: Avaya, Mellita, EIS, PGS, Siebel & Vantive; with more than 1, 400 employees ( Full - Time Equivalents) serving 22 countries present in North America, Europe, Middle East and Africa destinations and conducts programs in more than 15 different languages and dialects on behalf of major international clients. Teleperformance Egypt general expandability is up to 1, 300 productive workstations at the operating Cairo site. Teleperformance Group Teleperformance, the world’s leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out CRM programs on their behalf. In 2009, the Teleperformance Group achieved US$2.68 billion. Teleperformance was founded in Paris, France in June 1978 offering a full range of services and contact center solution programs for creating value across the customer lifecycle. The company has since grown to become the global leader in the outsourced call center market, reaching the number 1 worldwide position in 2009. Teleperformance operates nearly 112,900+ computerized workstations, with more than 119,300 employees (Full-Time Equivalents) across 264+ contact centers in 51 countries. For further information please refer to www.teleperformance.com