Bayt.com Jobs

Executive Secretary Job - Ministry of Labor

1-Schedule appointments, answer telephones, deal with incoming emails, faxes and posts.
2-Notify the CSDG of any meetings or necessary business deadlines, and report problems.
3-Take meeting minutes and circulate to related stakeholders.
4-Ensure typing & printing of CSDG correspondences and documents.
5-Proof read and format documents (e.g. forms, letters, memoranda, manuals, and questionnaires).
6-Maintain a recording system for incoming/outgoing memos, letters and other forms of correspondences.
7-Ensure proper filing and archiving.
8-Request the order for department requirements such as office supplies.
9-Arrange business travel for CSDG.

Job Details

Date Posted:	2012-05-24
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

Online Channel Manager Job - Ministry of Labor

1-In collaboration with IT and the Customer Service Operations & Service Channels Manager, establish and implement online related policies, goals, objectives and procedures.
2-Maintain the customer service sections of the MOL website; including content management, E-Services functionality, and general support.
3-Ensure consistency and clarity of data is represented in MOL’s portal and E-Services pages.
4-Ensure FAQ list on the portal is clear and up-to-date and oversee its management by the Online Portal agent.
5-Analyze actual and forecasted MOL e-services take-up rates and identify and implement actions to maintain a high rate.
6-Develop, monitor and manage in coordination with IT, the performance standards and KPIs for the online channel.
7-Review online channel performance reports generated by IT/Business Intelligence and take corrective actions when needed .
8-Ensure online customer experience guiding principles are adhered.
9-Fulfill all other duties/tasks assigned by the Customer Service Operations & Service Channels Manager.

Job Details

Date Posted:	2012-05-24
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

Greeter | Al Futtaim Motors | RAK Job - Al Futtaim Group

About the Business:

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
About the Job:

We are looking to a Showroom Greeter to join the Toyota team in RAK. Your role will include the following:

- Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability

- Provide excellent customer service as per company policy and procedures

- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

- Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

- Logging calls (including time, date and caller details)

- Maintain an up to date knowledge of personnel and procedures

- Deal with 'drop in' customers as quickly and proficiently as possible, thereby you will be expected to walk around the showroom directing customers to the sales consultants

Job Details

Date Posted:	2012-05-24
Job Location:	United Arab Emirates
Job Role:	Other
Company Industry:	Customer Service; Automotive

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Call Center agent Job - Focus Career HR and Recruitment Consultants

Follow up with customer service to complete tasks

Recieve and make calls on daily basis to meet targets.

Bilingual applicants (Arabic and English)

· University or Diploma degree

· Minimum 1 year work experience

· Excellent communication skills

· Gender: Female only

· Nationality: Lebanese, Jordanian, Iranian

· Residency Transferable

Job Details

Date Posted:	2012-05-24
Job Location:	Al Kuwait, Kuwait
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Mid Career
Gender:	Female
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

Apply Now - Jobs in Kuwait - Search All Jobs

Account Manager, GPH (UAE) Job - Honeywell

The position of Account Manager GPH ( (Gas Processing and Hydrogen) plays a key role in leading the sales effort with UOP’s potential and current customers. The objective of this position is to provide the necessary customer coverage, relationship management and commercial and technical positioning of UOP’s hydrogen technologies in the refining, petrochemical and gas processing industries to ensure optimum market share in the Middle East, with particular focus on the service and aftermarket aspects of the business. The successful approach requires flexibility, innovation and sensitivity to client needs and to delivery of value.
Direct Accountabilities

• Managing the Middle East customer base, developing an understanding of the assigned customers, in particular with respect to their business drivers, buying behaviors, and decision making structures. As necessary, assist SBU management with managing the interface with key clients.
o Developing and maintaining relationships as necessary with local representatives and key personnel within relevant engineering contractors and industry consulting groups.
• Developing and delivering agreed to sales revenue and margin targets within budgeted expense and pricing guidelines for the Middle East for both new and revamped units
• Proactively identify and driver revamp, upgrade (aftermarket) and service opportunities at existing users of UOP hydrogen technology
• Organizing and leading internal RFQ/proposal review and pricing/bid strategy meetings. Prepare project specific sales strategies for each event with close Interaction with Technical Services.
• Assisting in the lead role for negotiation and closure of sales which will also include the preparation and finalization of commercial agreements necessary to close sales.
• Identify and close on revamp opportunities
• Forecasting sales revenues for customer accounts on a monthly basis.
• Complete win/loss reports for projects in a timely fashion.
• Assisting in managing accounts receivables for assigned customers.
• Assisting in identifying and communicating cross-SBU project opportunities to the relevant SBU.
• Working with other ME and global Sales team members to position UOP’s offerring with a view to ensuring UOP’s success as well as maximizing sales revenue.
• Gathering competitive intelligence for submission to Business Development Managers and Marketing.

Job Details

Date Posted:	2012-05-23
Job Location:	Dubai, United Arab Emirates
Job Role:	Accounting/Banking/Finance
Company Industry:	Accounting/Auditing; Administration; Customer Service

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Senior Account Manager (UAE) Job - Honeywell

The UOP Account Manager is responsible for all aspect of the technical sales cycle to ensure that company and personal sales goals are achieved in all market segments.

The primary responsibility is promoting and selling UOP Adsorbents to a portfolio of Middle East Natural Gas & Ethylene customers. The role has full cycle responsibility from identifying customers, proposing most relevant technical solutions, prepare technical and commercial offer, close sale in line with legal procedures, prepare order info for COM, and follow through order with Finance until full payment received.

Responsibilities:

•Segment customers in assigned area and develop & implement coverage plan as well as customer plans
•Developing confidence and understanding of a technical product/technology with the purpose of effectively communicating to a technical audience (process engineers, EPC, plant operations managers, internally)
•Manage opportunity through internal sales procedures (SFDC, sales tools, and cadence meetings)
•Expected to work in parallel with legal in reviewing and contributing to contracts
•Monitor and report back on competitive activities and market practices in assigned area in terms of pricing, new products and apparent strategies
•Forecast product demand on 18 month rolling basis based with associated pricing
•Manage meeting the annual revenue & margin targets

Job Details

Date Posted:	2012-05-23
Job Location:	Dubai, United Arab Emirates
Job Role:	Accounting/Banking/Finance
Company Industry:	Accounting/Auditing; Administration; Customer Service

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Call Center Agent , Customer complaints Job - synoptic

1. Answer phones in a professional manner
2. Respond to customer inquiries
3. Follow-up sales opportunities
4. Find the required information using the resources available
5. Address and resolve customer complaints
6. Provide information about the products and services to customers
7. Identify and escalate the priority issues
8. Archiving all calls within the system and making reports
9. The ability to achieve top performance of most of the work in one timing without confusion
10. Making sure of the arrival of the goods to customers on demand and according to required quality standards.
11. Follow-up the delivery process and make sure they leave the warehouse and access to the client without any problems.
12. Work on receipt of complaints and suggestions from customers to the concerned authorities.

Job Details

Date Posted:	2012-05-22
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Sales; Marketing; Customer Service
Monthly Salary:	US $2,000
Joining Date:	2012-06-01

Preferred Candidate

Career Level:	Mid Career
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

Service Advisor (x2) | Al Futtaim Honda - Sharjah & Dubai Job - Al Futtaim Group

About the Business:

Honda is one of the UAE's most popular automotive brands and enjoys a presence here dating back to the 1970's when it was introduced by the Al-Futtaim family. Honda's presence in the market has grown considerably, aided of course by excellent products - a car for every occasion, motorcycles, marine motors and other power products to make lives easier. We are the sole distributor for all Honda products in the UAE and our nationwide network of showrooms cover the country to enable everybody to experience and enjoy the Honda range of products easily and conveniently.

About the Job:

This is an exciting opportunity for experienced Service Advisors to work for one of our Honda operations in Sharjah & Dubai.

Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

In this role you will have following responsibilities:

- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs..
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customer informed.
- Prepare Invoices on DMS and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within stipulated time.
- Regularly monitor orders raised by him and ensure timely billing.
- Conduct post service follow up to ensure customer satisfaction.

Job Details

Date Posted:	2012-05-22
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Automotive; Customer Service

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Cashier | Plug Ins| Dubai Mall Job - Al Futtaim Group

About the Business:

Plug-Ins is a leading multi-brand consumer electronics and IT retailer in the UAE and acknowledged favourite with discerning customers. An Al-Futtaim group company, Plug-Ins represents over 350 leading brands through an established network of four stores located in popular shopping destinations:
Dubai Festival City, The Dubai Mall, Al-Ghurair City and Marina Mall in Abu Dhabi. Plug-Ins enjoys high-brand recognition across the Middle East and is known for its leadership position and trend-setting initiatives. Plug-Ins has made buying electronics an enjoyable experience with customer friendly layout store layouts, excellent service and knowledgeable staff; all key ingredients of its customer service philosophy. Reputed for its extensive range of products, the electronics retail chain is underpinned by a team of product-savvy consultants who guide and assist customers in their purchasing decisions.

About the Job:

In this role you will be responsible for:

- Receiving payment by cash, check, credit cards, vouchers, or automatic debits
- Computing and recording transactions and ensuring 100 accuracy for all register transactions
- Maintaining clean and orderly checkout areas
- Counting and recording the float before trading begins and upon close of trading
- Cash handling and safe custody of collected cash
- Ensuring that company's customers are well-attended to, assuring their needs are satisfied
- Ensuring and maintaining adequate stock of printed stationary at required stock level
- Assisting store operations and sales, with the objective of achieving customer satisfaction levels

Job Details

Date Posted:	2012-05-22
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Sales; Retail/Wholesale; Customer Service

Preferred Candidate

Career Level:

Entry Level

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Service Advisors | Al Futtaim Auto Center -Across UAE Job - Al Futtaim Group

About the Business:

Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.

A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.

Al Futtaim's Automotive Division have formed a new division under its umbrella, ALAC, this will incorporate the tyres and batteries division, workshop equipment division and body shop division. This new service division will be one of a kind in the UAE offering end to end solutions for commercial and retail customers alike.

About the Job:

This is an exciting opportunity for experienced Service Advisors to work for one of our primary Automotive business.
Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

In this role you will have following responsibilities:

- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs..
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customer informed.
- Prepare Invoices on DMS and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within stipulated time.
- Regularly monitor orders raised by him and ensure timely billing.
- Conduct post service follow up to ensure customer satisfaction.

Job Details

Date Posted:	2012-05-22
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Automotive; Customer Service

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Customer Service Development Manager Job - Ministry of Labor

1-Support in developing the customer service strategy and action plans.
2-Implement and execute the customer service implementation roadmap related to service development set by the CS Director General and monitor results against targets.
3-Analyze cross channel performance reports developed by the team, ensure channels meet the set targets, and communicate with Customer Service Operations & Service Channels Senior Manager for performance shortcomings.
4-Manage and coordinate with the relevant departments the implementation of continuous improvement of customer service processes and the CRM system across delivery channels.
5-Oversee the development of MOL customer service training curriculum and its delivery across channels.
6-Oversee and ensure the proper delivery of MOL internal communication updates (e.g. new/change in policy. process, other updates) to all relevant MOL departments/ entities.
7-Coordinate with the Quality Unit in the quality evaluation results of CS delivery channels.
8-Coordinate with the Customer Service Operations & Service Channels Manager to ensure the supply and demand of customer service related requirements are met.
9-Manage performance of the department and motivate and develop Customer Service Development employees.
10-Fulfill all other duties/tasks assigned by the Customer Service Director General when needed.

Job Details

Date Posted:	2012-05-21
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

وظيفة صيفية - ممثل خدمة عملاء Job - Zain KSA

الغرض الرئيسي من الوظيفة:

القيام بخدمة عملاء زين عن طريق تقديم خدمات مركز الإتصال بناء على أعلى معايير الجودة و رضا العملاء.
المهام والوصف الوظيفي:

استقبال و تقديم خدمات مركز الإتصال لعملاء شركة زين.
الحفاظ على أعلى مستويات رضا العملاء و جودة الخدمه.
التقيد بسياسات وإجراءات الشركة.

Job Details

Date Posted:	2012-05-21
Job Location:	Saudi Arabia
Job Role:	Other
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Student/Internship
Gender:	Male

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

وظيفة صيفية - ممثل خدمة عملاء Job - Zain KSA

Job Details

Date Posted:	2012-05-21
Job Location:	Saudi Arabia
Job Role:	Other
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Student/Internship
Gender:	Male

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

Commercial Sales Support Job - Manpower Middle East

Our client, a leading multinational manufacturing company, is currently seeking a Commercial Sales Support for the company's subsidiary based in Dubai International Academic City DIAC. RoleThe role is an office-based, reporting to the Sales Manager, and will be responsible for dealing with the day to day commercial (non-technical) sales operations of the subsidiary. These will include Receiving and processing of customer orders until on-time delivery Prepare standard quotations to customers and sales partners in coordination with the technical sales support or product managers. Provide commercial assistance to the customers and sales team such as product availability, logistics and financial information related to their orders Monitoring of payments and credit limits using the ERP system. Critical observations are solved in coordination with the sales team and finance department. Follow up of accounts receivable in coordination with the accounting department Respond to the customers' enquiries pertaining to the status of their orders by tracking them using the ERP system and by liaising with the Logistics Manager. Fact based information in the ERP system is used to maintain and develop the customer satisfaction. Managing delivery related complaints from customers and partners, e.g. inform customers of their account status in case of blocked orders, or respond to urgent deliveries request in coordination with the sales and finance departments. Receive sales leads and assist in the respective evaluation-process liaising with the sales and marketing team and with the Finance and Admin Manager. Follow up on sales leads in cooperation with the sales and marketing team and set reminders on the CRM for future actions to ensure customer satisfaction, e.g. Requested samples are received. Set-up and maintain the customer database, including specific requirement such as export regulations or US Embargo to specific countries Assist in the execution and run of the marketing activities of the subsidiary and partners liaising with the Communication and Marketing Services. Support the sales and marketing team for effective customer meetings, e.g. compilation of relevant data from the system and other resources as required. Interact with the team to optimize the internal processes especially those related to ensure smooth deliveries and export to customers.

Job Details

Date Posted:	2012-05-20
Job Location:	Abu Dhabi, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Manufacturing; Manufacturing and Production; Customer Service

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Senior After-Sales Specialist - Buses Job - Manpower Middle East

A prominent multinational is seeking to recruit aSenior After-Sales Specialist - Buses. You will be directly reporting to the After-Sales Manager -BusesMain ObjectiveDevelop joint work with dealers, service partners and fleet owners as well as liaising withmanufacturer plants after sales related issues aiming to improve bus quality of service inthe Middle East and Africa regions. Providing after sales business consultancy and networkdevelopment to the General Distributors, body builders, fleet owners, public transportauthorities and individual customers in Middle East and Africa regions for Company's Busesimported from Germany, Turkey, Brazil and SpainYour responsibilities and main tasks will beServices Market after sales and product technical consultancy to GDs After sales service and product technical support to major fleet operators, government public transport authorities, municipalities and private customers Market and customer visits, field presence, participation in regular customermeetings Liaising between EvoBus GmbH, MBT, MBBras, EvoBus Samano and GDs and Body Builders Consultancy and support for bus dealer standards After sales business development in the regionQuality Attending, documenting and reporting technical failures in the region byelaborating technical product reports Initiating and collaborating with product development and quality processes forbuses from Brazil, Germany, Turkey and Spain Budgeting, coordination and implementation of field solutions On-site researching, documentation and reporting of product liability Organizing and conducting special incident investigations (fire, personal injuryetc.) accident reconstructions, liaising with local police, government authoritiesand insurance companies. Service Campaigns Budgeting, coordination and implementation of service campaigns, safety recalls, service measures and field actions Monitoring service campaigns completion rates in the region, taking correctivemeasures when necessaryBody Builders Product and after sales consultancy for Brazilian and Spanish chassis products Product and after sales consultancy for Body Builders Liaison support between EvoBus GmbH, MBBras, EvoBus Spain and Body Builders Quality management programs implementation Body building technical inspections and auditing reports Technical consultancy and on-site support for body projects from drawing phaseto the final delivery of the busTraining and Literature Organization of technical and non-technical trainings (planning, availing trainersthrough HQGDcomponent suppliers, arranging the training venue, accommodation and fulfilling travel requirements for the participants, budgeting, financing, invoicing) for GDs, Body Builders and customers Development a lucrative training business and bus training competence in theregion Consultancy and support for bus technician career paths in the region Monitor and reporting training KPIs Distribution of service technical bulletins, technical information, literature updatesSales Provide technical product and after sales consultancy to the sales department Actively participating in the preparation, bidding and execution of complex privateand public transport tenders Participation in sales events, exhibitions, meetings, technical meetings, prototypeinspectionsDiagnosis and IT Facilitating the introduction of company's Buses specific IT systems in the region Implementation and 1st level IT support company's Buses specific IT systems forGDs, Body Builders and customers 1st level support of company's diagnosis and IT Systems (Star Diagnosis, WIS Net, EPC Net etc) for Body Builders and customers Invoicing process for company's Buses specific IT systemsRepair and Maintenance Contracts After sales consultancy for service and maintenance contracts for major fleetowners and public transport authorities Facilitation and calculation of repair and maintenance contracts by defining ofmarket and customer specific variables and operational conditions

Job Details

Date Posted:	2012-05-20
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Automotive; Customer Service

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Order Manager Job - Manpower Middle East

On behalf of our client, an International Oil and Gas Company, we are currently seeking to recruit an Order Manager Role Purpose The post-holder is accountable for providing the customer's key point of contact when placing orders for International Marine products and services. Helping to manage the customer relationship on behalf of International Marine and managing the entire order to invoice process are the key activities. In its simplest form the OM is expected to ensure a customer order is compliant with the brand offer before placing the order and subsequently keeping the customer appraised of delivery progress .In practice the customer requires advice and assistance in placing an order and the complexities of the shipping market dictate an ever changing set of circumstances to contend with i.e. changes to vessel ETA and nominated port,product shortages,out of hours incidents,spot price enquiries etc .The customer facing role and the expertise of the incumbent plays a vital role in overall customer relationships and the retention of business .The tasks cannot be performed without an expert understanding of customer contractspricing, optimal lifting patterns, the Global Supply network and marine products.Key Accountabilities-Manage complex relationship between supplier, customer and sales manager, often be the primary point of contact for customers, hence require the Order Manager(OM) to give a very professional first impression to the customer. OM will service a number of BP or Castrol customers and Sales staff. -Provide 247 accessibility to customers and be qualified to make wise decisions when working outside of office hours. -Communicate with Customer purchase staff, chief engineers, Sales Managers and -Supply Logistics staff anywhere in the world .This requires excellent communication and cultural awareness. -Receive enquiries and orders from customers by phone, email and fax, ensure all necessary information is collected and promptly acknowledge the order from the customer. Interpret the order and ensure it meets the PU offerpromise. Proactively provide advice and guidance to the customer on the most appropriate ports from which to get their supplies, challenge out of offer orders e.g. late notice, small orders etc and generally optimize liftings to suit both the company and the customer. -Make decisions independently regarding priorities and the timeframe within which tasks can be achieved. -Take prompt corrective action to deal with unforeseen circumstances, e.g. change in ship's ETA, product contamination, or unavailability of product. If necessary advise customer on alternate port options and seek technical advice if appropriate before recommending alternate product. -Alternate product may be the BPCastrol equivalent or in emergencies competitor assistance products. -Check that the order value maintains within authorized credit limits and policies. Ensure violations are progressed with SalesCredit Management to a satisfactory conclusion and keep customer advised as requested. -Advise prices derived from the contract and advise an optimum delivery point as appropriate. Issue delivery instructions to the appropriate supply hub. Issue an order confirmation or other order related advice as requested by the customer.-Take responsibility for tracking our OTIF (On Time In Full) service performance. OM is required to support our MI by monitoring OTIF successes and failures and proactively seek to improve results. OM will review customer historic liftings with a view to identify sub optimal uneconomic lifting patterns and to endeavor to reduce instances of rushed orders. To attend face to face customer meetings to present and discuss service performance. -OM requires knowledge of ship trading patterns, tank capacities, consumption levels etc. OM must have the ability, knowledge and confidence o recommend vessel order point and quantities and the credibility to justify decisions to customer. -

Job Details

Date Posted:	2012-05-20
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Oil/Gas; Customer Service

Preferred Candidate

Career Level:

Management

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Store Manager | Toys R Us | Al Ahram | Cairo, Egypt Job - Al Futtaim Group

About the Business:

Toys "R" Us is the largest specialty toy store in the world. Launched by the Al Futtaim Group in Dubai in 1995, Toys "R" Us now exist in twelve locations in the Pun Gulf market and has emerged as undisputed market leader for all children related products. The stores offer an unrivalled range of toys, games, sporting goods, electronics, software, baby products, children's apparel and juvenile furniture all under one roof.

About the Job:

We are currently seeking to hire a Store Manager for our Al Ahram store in Cairo, Egypt. As a Store Manager you will be responsible for achieving the most profitable operation; through establishing a high level of customer care and service, effective management of budgeted resources so as to secure the agreed commercial and financial objectives.

Other key responsibilities include:

- Ensuring that brand integrity is maintained throughout the store and high standards of customer service are achieved at all time
- Fulfilling the company objectives through the monthly review of performance against plan
- Ensuring that the store has a positive and supportive work environment and the staff are suitably recruited, trained and motivated to perform their jobs effectively
- Ensuring the proper in-store stock control through liaising with the Buying department in order to meet the demands and requirements of the business and customers
- Maintaining the store display to a high standard and ensuring that all promotions are fully supported

Job Details

Date Posted:	2012-05-20
Job Location:	Egypt
Job Role:	Sales
Company Industry:	Sales; Retail/Wholesale; Customer Service

Preferred Candidate

Career Level:

Management

Apply Now - Jobs in Egypt - Search All Jobs

Website content manager ,Customer Services, Administration Job Job - yesatlas.com

Are you ready to INSPIRE?

Are you ready to CHANGE LIVES?

Are you ready to MAKE YOUR CAREER COUNT?

Join Yes Atlas AND START MAKING A DIFFERENCE TODAY

We offer a fun, challenging work environment that fosters teamwork, inspires professional excellence and encourages contributions by all department members.

When you consider a career with Yes Atlas know you would be joining a team that is passionate about Education and the lives we touch every day.

We are currently looking for an energetic, outgoing and detail oriented candidates to fill an open a new role for our new office in Amman.

Responsibilities would include:
• Review similar websites/ forums at the market.
• Develop, build, and maintain our new website content
• Translate articles from English to Arabic and post it in our new website
• Monitor the new content which has been added by our users/clients
• Taking incoming telephone/emails inquiries from online visitors

Job Details

Date Posted:	2012-05-19
Job Location:	Amman, Jordan
Job Role:	Support Services
Company Industry:	Internet/E-commerce; Customer Service; Administration
Monthly Salary:	US $1,000
Joining Date:	2012-05-20

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Jordan - Search All Jobs

Customer Service Representative Job - Manpower Middle East

Our client, a leading HVAC manufacturer is seeking a Customer Service- Spare Parts Division SUMMARY STATEMENTProvide customer service supports by utilizing internal resources and efficiently manage customers' orders and requests. PRIMARY RESPONSIBILITIES1. Respond promptly to customer enquiries by phone, email or any other mode2. Manage customers in a professional manner with speed, accuracy and required quality. 3. Prepare Quotation and process order from customers in efficient and timely manner4. Ensure all documents are in order and notify any discrepancy. 5. Arrange inbound and outbound shipments for its customers with cost effectiveness6. Organize workflow to meet customer deadlines and be a good team member7. Understand and follow company guidelines and procedures8. Perform other miscellaneous tasks as required

Job Details

Date Posted:	2012-05-16
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Engineering; Customer Service

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Field Service Engineer Job - Manpower Middle East

Our client, world-class provider of X-ray inspection systems is currently seeking to recruit Field Service EngineerThis Abu Dhabi based Field Service Engineer has the responsibility for the successful execution of service to company's customers in their region. The Field Service Engineer has the primary responsibility of ensuring that the users of the X-ray equipment are satisfied with its performance. In this position you can expect 80% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training in addition to Sales Support. It requires an individual who is flexible and capable of dealing with sudden changes (i.e. flight delays, clients schedule etc.). This position will require an individual to carry a company provided cell phonepager and be on call 24 hours a day.

Job Details

Date Posted:	2012-05-16
Job Location:	Abu Dhabi, United Arab Emirates
Job Role:	Engineering
Company Industry:	Engineering; Customer Service

Preferred Candidate

Career Level:

Mid Career

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Customer Care Manager Job

The function of the Customer Care Manager is to manage the process for Customer Services, ensure that the team delivers excellent customer service at all times.

Customer care activities include:

- Keep the client up-to-date regarding their request/inquiries.
- Follow up with the operations department on each transaction and client request.
- Insure that the request sent to the operations department on time.
- Make sure that all inquiries are under process on timely manner
- Meet the inquiries deadlines.
- Handle the client satisfaction
- Manage customer care executives in the department
- Train and coach team members
- Solve day-to-day issues within the department
- Solve issues may arise by clients
- Set up work procedures of the department and update where applicable.
- Participate in the management meeting and share new ideas/suggestions on improvement of the services
- Analyze, prepare and discuss monthly reports with the management team.
- Ensure that that customer care executives execute clients’ tasks and transactions with the assigned timeframe.
- Assist in the recruitment & selection processes of new hires within the department.
- Positively consult and communicate with the team and with the wider operation to improve effectiveness and efficiency, by implementing agreed change.

Job Details

Date Posted:	2012-05-16
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Customer Service; Human Resources
Monthly Salary:	US $3,000

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	India; Sri Lanka; Philippines; Pakistan; Sudan; Somalia
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

Call Center Telemarketing Agents Job - Kout Food Group

The Call Center Telemarketing agent utilizes customer service and sales skills on the phone to sell food industry products for very well known brands such as Burger King, Pizza Hut and Kabab Ji

- Able to communicate effectively in Arabic and English with customers while taking their orders and suggesting to them other products that will please the customer with the product line.
- Able to make telemarketing calls when there are no calls in queue or according to the instructions and guidance by the team supervisor.
- Able to meet and exceed the set goals and targets.
- Able to work nights and weekends.
- Must be able to use Microsoft window applications such as Microsoft Word and Excel.
- Must have a high standard of accountability and demonstrate level of concern for work output; must enjoy working hard.
- Must be a team player with a positive attitude.
- Must have polished telephone and professional interactive skills.
- Must be self-motivated and have the ability to work with minimal supervision.
- Work together as a team to grow company and each team member.
- Must be able to multitask and have strong organizational skills.
- Excellent communication skills including both verbally and written.
- Illustrate an outgoing personality and demonstrate personal confidence.

Job Details

Date Posted:	2012-05-14
Job Location:	Al Kuwait, Kuwait
Job Role:	Customer Service
Company Industry:	Catering/Food Services/Restaurants; Support Services; Customer Service

Preferred Candidate

Career Level:	Entry Level
Degree:	High school or equivalent

Apply Now - Jobs in Kuwait - Search All Jobs

Customer Service Representative Job

1. Deal directly with customers face to face
2. Respond promptly to customer inquiries
3. Handle and resolve customer complaints
4. obtain and evaluate all relevant information to handle inquiries and complaints
5. Perform customer verifications
6. Process orders, forms, applications and requests
7. Direct requests and unresolved issues to the designated resource
8. Keep records of customer interactions and transactions
9. Record details of inquiries, comments and complaints
10. Record details of actions taken
11. Communicate and coordinate with internal departments
12. Follow up on customer interactions

Job Details

Date Posted:	2012-05-14
Job Location:	Al Kuwait, Kuwait
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Mid Career
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

Apply Now - Jobs in Kuwait - Search All Jobs

Receptionist | Trading Enterprises - Abu Dhabi Job - Al Futtaim Group

The Company:

Established in 1971, Trading Enterprises is the exclusive distributor of Volvo, Chrysler, Dodge and Ram products in the UAE. In addition, it is the distributor of Jeep in Dubai and the Northern Emirates. Across its sales, service and parts operations, Trading Enterprises continues to grow as the business expands through 2011 and beyond. The division currently has eighteen outlets across multiple locations and is now broadening its presence within the UAE.
The Role:

We have an excellent opportunity for someone with good telephone communication skills to become integrated into one of the regions leading private businesses in Abu Dhabi.
Job Specifications:

- Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability

- Provide excellent customer service as per company policy and procedures

- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

- Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

- Logging calls (including time, date and caller details)

- Maintain an up to date knowledge of personnel and procedures

- Deal with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

- Offer support to fellow team members where necessary

Job Details

Date Posted:	2012-05-14
Job Location:	United Arab Emirates
Job Role:	Other
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Mid Career
Gender:	Female

Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

Technical Support Call Center Agent Job - Wasla Outsourcing

- Answering customers calls.

- Solving customers problems related by technical and network of ADSL.

Job Details

Date Posted:	2012-05-13
Job Location:	Cairo, Egypt
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Entry Level
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Egypt - Search All Jobs

Customer Service & Distribution Planner Job - Nivea

The main purpose of this role is to manage the Supply Chain Process from order to cash with given partner accounts.

Main Accountabilities:

SD Master Data Management
- Collect and create all needed SD (Sales & Distribution) Master Data.
- Audit & maintain the Customer and Prices master database.

Sales Order Processing
- Set up and maintain customer listings and pricing on Excel and System and complete order process through system in line with procedures.
- Maximize order fulfillment by reviewing order to ensure it is in line vs. Truck or Van load ability and with stocks at warehouse.
- Liaise with third party logistics provider for order picking & outbound delivery performance.
- Organize transport & send invoices and any required legal documents for shipment.
- Proactively review and manage any query internally and externally to ensure process improvement actions are put in place thus ensuring re-occurrence and maximization of cash flow.

Relationship Management
- Provide external and internal customers with a single point of contact on all order/distribution logistic activities regarding outbound to customers.
- Organize regular logistics contacts with customers to ensure Supply Chain opportunities are maximized, costs are minimized and key processes are understood.
- Develop Customer Supply Relationship with customers in order to fully understand day to day requirements. Respond to specific requirements, identify and build upon areas for development in order to maximize benefit for both parties. Create and maintain customer Standard Operational Procedures (SOP).
- Understand key distribution routes to and warehouse operations at customers. Develop relationship with key distribution/warehouse personnel at customers.

Trucks Management
- Planning of outbound shipments.
- Building maximum utilization of outbound transport units.
- Provide two months trucks requirements.
- Setting up of dispatch timing.
- Monitor trucks locations and trace report.
- Communicate trucks arrival timings to customers.
- Review and track PODs “Proof Of Deliveries”

Reporting
- Report key data linked to „Perfect Order‟, service and availability to ensure KPI targets are being achieved and order to cash cycle is being maximized.
- Report customer queries and complaints and follow up on a monthly basis on measurement.

Job Details

Date Posted:	2012-05-12
Job Location:	Jeddah, Saudi Arabia
Job Role:	Customer Service
Company Industry:	FMCG; Customer Service; Planning

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah, Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

Sales Officer - Kuwait Job - Damas International Limited

Principle Accountabilities

1. To pick-up shop key from Head Office every morning and return key at the end of each working day (where applicable).
2. To clean entire shop, along with colleagues, including floor, counters, doors, windows, garbage disposal and all equipment.
3. To clean, polish and re-arrange all product display material in use or not in use and report to Supervisor excessive display material lying unutilized.
4. To check for accuracy and proper functioning, weighing scales, calculators, Diamond Tester and all other equipments.
5. To greet all persons entering the shop, assess and understand customer requirements & aspirations and invite them to the specific counter; ensure no customer is unattended.
6. Provide all required product and price information to the customer and effectively close the sale; request Supervisor to take over in event of any difficulty.
7. Prepare invoices thoroughly without any corrections or over-writing for all sales made.
8. Ensure proper amounts of payments are received from the customer and proper change/balance amounts are returned; ensure proper procedures are followed in case of Credit Card sales.
9. In case of non-availability of a product, understand the exact product requirement of the customer, record it in the Promise Book/Order Book and communicate the same to the Shop Manager; follow-up on the same.
10. Receive repair orders from customer, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register and send to the Workshop
11. Follow-up on the repair orders for timely delivery; Inspect and ensure all repairs have been carried out in accordance with the customer's requirements before informing the customer.
12. To inform and follow-up with customers of booked and repaired products and report action to Shop-Incharge.
13. Prepare and submit the Daily Sales Report to the Shop-Incharge.
14. Ensure prominent display of all advertising and POS material in shop.
15. Ensure adequate availability of Customer Complaint / Suggestions blank forms in Arabic/English; inform the customers of availability of the forms.
16. Participate in all stock-taking exercises.

Job Details

Date Posted:	2012-05-10
Job Location:	Kuwait
Job Role:	Sales
Company Industry:	Retail/Wholesale; Sales; Customer Service

Preferred Candidate

Career Level:	Mid Career
Degree:	High school or equivalent

Apply Now - Jobs in Kuwait - Search All Jobs

Sales Officer Job - Damas International Limited

Job Details

Date Posted:	2012-05-10
Job Location:	Oman
Job Role:	Sales
Company Industry:	Retail/Wholesale; Sales; Customer Service

Preferred Candidate

Career Level:	Mid Career
Degree:	High school or equivalent

Apply Now - Jobs in Oman - Search All Jobs

Sales Officer Job - Damas International Limited

Job Details

Date Posted:	2012-05-10
Job Location:	Oman
Job Role:	Sales
Company Industry:	Retail/Wholesale; Sales; Customer Service

Preferred Candidate

Career Level:	Mid Career
Nationality:	Bahrain
Degree:	High school or equivalent

Apply Now - Jobs in Oman - Search All Jobs

Branch Manager Job - Manpower Middle East

My Client a well known bank in the UAE is looking to recruit for a Branch Manager to be based in Bahrain - Develop and utilise opportunities to increase sales to existing customers maintaining adequate conversion rates and pro-active cross selling - Develop new business and conduct outside calls, pro-actively identify opportunities within the market and establishes lead generation strategies- Develop weekly branch sales plans, set goals for the sales and service team and ensure accountability for sales and referral performance- Ensures that all customers receive prompt and courteous service Addresses and resolves all client concerns and queries- Lead by example as a ' Sales and Service champion by introducing new service initiatives in the branch- Coach and mentor the service team on delivering premium service to existing and prospective clients - Ensures all bank's transactions are in accordance with bank's compliance policy and audit requirements - Ensures that all audit notes are adhered to and implemented and work towards achieving an satisfactory audit rating for the branch- Works with BOM and SSM to set MBOs that are specific and measurable and consistent with the bank's core values- Coach, motivate and develop employees including providing training on product knowledge, sales, service and bank's policy and procedures- Ensures staff rotation to create back ups - Manage branch's budgets and resources optimally - Ensure smooth operation of the branch by administering and managing the day to day activities of the branch

Job Details

Date Posted:	2012-05-09
Job Location:	Bahrain
Job Role:	Management
Company Industry:	Banking; Customer Service; Management

Preferred Candidate

Career Level:

Management

Apply Now - Jobs in Bahrain - Search All Jobs