Job Description

Ref. JB1326190

Motor Claims Surveyor
Confidential Company

Responsibilities:

- Examine damaged vehicles within defined service standards.
- Finalize motor surveyor report and submit to the claims manager with photographs within one working day.
- Provide expected repair costs including recovery claims for accurate reserving.
- Ensure that motor repair estimation is received from agencies, garages in accordance with the claims survey report and completed with the required information.
- Negotiating the cost of repairs with agencies, garages in accordance with the agreed discounts.
- Provide market value of damaged salvage vehicles.
- Proactive handling of all total loss cases through timely assessment and confirmation to the motor claims and recovery teams.
- Maintain a close coordination with the motor claims and recovery teams.
- Prepare survey logbook and report to claims manager on a weekly basis.
- Report on market feedback (i.e. any potential problem with a particular type of vehicle model, garage and agency) to the claims manager.
- Responsible for reducing the average cost per claim by negotiating discounts with agencies and garages.
- Coordinate updating of the agencies and garage discounts with the claims manager.
- Verify motor third party recovery claims from other insurance companies if required by the recovery team.
- Provide technical in-house training to the motor claims and recovery teams.
- Ensure effective personal team management in line with company policies and compliance with annual sick leave procedures, in addition to the maintenance of adequate house-keeping at all times.
- Timely, efficient reporting and handling of concerns, and compliments from customers with recommended solutions and areas of improvement in coordination with the claims manager.
- Provide better advice and guidance to the motor dept. team to get the best result both in service and cost.

Skills

Should have sound knowledge of various motor vehicles, their market values, various repair procedures and costs, recovery procedures, etc.

Experience:
- 3-5 years experience in motor survey.
- GCC experience in a similar role to be preferred.

Education:
Bachelor degree.