Job Description

Date Posted: 2009-10-31 Ref. JB1327015

PARTS CONSULTANT - AUTOMOTIVE
JAIDAH GROUP

• Contributes to managing inventory and ordering parts and works to meet customers’ needs.
• Is strong interpersonally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
• Must know which parts are in inventory, require reordering, or must be specially ordered.
• Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
• Obtains the information needed to place special orders and ensures that the correct parts are sent.
• Must research the availability of certain parts, either within the retail facility or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs.
• Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department

Skills

• Has a general understanding of automotive systems.
• Experience and knowledge in Electronic Parts Catalog (EPC) is a must
• Has the ability to use inventory information on a computer screen and can locate parts by checking parts numbers and locating them in the bins.
• Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
• Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
• Is able to effectively communicate with all other departments in the retail facility.
• Is able to work independently, managing his or her time and work flow.

Education

Mechanical or Automotive Engineering

Company Profile

With a legacy of 100 years of activity and established in the 1950’s, the Jaidah Group is today one of the leading private companies in Qatar. We are an integrated commercial and service organisation, positioning ourself as a leader when it comes to customer service, quality and dedication. Our six business areas are; Automotive, Heavy Equipment, Industrial Supplies, Oil & Gas, Technology and Furniture.

The Group is structured to give each business area the capability to develop and evolve independently in order to keep pace with the fast evolution of the Qatar market. The success of the Jaidah Group is based on our ability to change but also maintain our deep rooted values of integrity, service, quality and functional autonomy. We believe in decentralisation under responsibility, which provides the employees with the ability to adapt to the ever changing business environment with clarity and a well defined culture.