Job Description

Ref. JB1329016

Presales Engineer
Jeraisy Computer & Comm. Services

Job Summary:
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- Configure, quote and present IT infrastructure systems in the Sun practice in close cooperation with sales personnel. Work in a quality, professional manner to create persuasive client presentations and quotations, in a timely manner, resulting in high customer satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
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- Act as a technical SME in the Sun practice for clients: Gather client requirements on IT infrastructure system configurations, including hardware and software.

- Present product roadmaps, specifications, promotions, announcements through client briefings that align product offerings to the client requirements.

- Collaborate with client and JCCS architects to develop successful solutions.

- Channel relations: Work as the regional JCCS channel representative with vendor(s) in the Sun practice to develop a network of contacts and build the regional relationship.

- Conduct existing/new account planning with vendor channel and direct account managers.

- Attend vendor training on products and roadmaps.

- Work with vendor personnel to establish opportunity registrations for optimized program/deal discounting.

- JCCS Sales Support: Work with account managers to support opportunity pursuit and the regional GPM goals in the designated practice. Communicate solution designs to Associate PS for quotation. Conduct client meetings to support proposals/quotes.

- Problem escalation: serve as the escalation point for client issues regarding product delivery or configuration. Take the initiative to quickly resolve issues to maintain customer satisfaction.

Skills

SKILL REQUIREMENTS:
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- Demonstrated ability to gather client requirements and align vendor solutions to client IT Infrastructure systems and configurations in the designated practice.
- Demonstrated consulting expertise (gather requirements, problem solve and recommend) in midsized
- Demonstrated ability to achieve high level of Customer Satisfaction
- Strong verbal and written communication skills.
- Strong time management and organizational skills.
- Strong selling and client presentation skills
- Excellent Word, Excel, Visio, PowerPoint skills
- Ability to acquire technical skills
- Ability to work as a team player in a fast paced, sales pursuit environment.
- Resourceful working with disparate client and internal departments to deliver meaningful solutions
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CERTIFICATES, LICENSES, REGISTRATIONS:
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- Desired: One or more technical certifications in the designated Sun practice, or equivalent work experience
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EXPERIENCE:
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- Required: Five years of IT infrastructure technical experience
- Direct system engineering or support experience involving the design/configuration of Sun hardware, software and services solutions at an enterprise level with two or more product lines in the designated JCCS practice.
- Direct involvement in working with internal and external teams to sell technical configurations of Sun hardware, software and services.

Education

BS College Degree in engineering, computer science or technology related field

Company Profile

JCCS is involved in marketing, selling, installation and maintenance of computer and communication hardware, software, peripherals and accessories in addition to consultancy and other professional services in the Information Technology field. JCCS has three major branches in Saudi Arabia and six sales and service outlets with over 1000 professionals providing services in the IT field. The company was established in 1982 and it is the second largest company in Jeraisy Group, one of the largest groups in office automation in the Middle East.

JCCS represents major IT manufacturers in Saudi Arabia including HP, SUN Microsystems, Cisco, Microsoft, Oracle, Citrix, Avaya and other international companies.