Job Description

Ref. JB1331079

Costumer Support Center Manager
OFFTEC Group

Leads the company’s efforts to provide superior service & support to customers, resolves problems in most efficient and appropriate manner for the customer and maintains the company’s service level commitments to ensure maximum customer satisfaction.

Areas of responsibility and essential duties:

1. Manages a profitable Customer Support Centre
2. Monitors customer support activities including preventative maintenance schedules and emergency repair field service visits
3. Analyzes performance, schedules, conflicts, quotations, customer satisfaction indicators, and takes corrective action when needed
4. Keeps staff motivated
5. Creates & implements after sales policies/ procedures
6. Assesses reports to monitor all aspects of department performance.

Skills

1. Proven work experience in customer support services for technical systems
2. Minimum Bachelor's (Masters Degree preferred) in IT, Electrical Engineering or related technical degrees Strong follow up skills
3. Excellent computer skills
4. Strong follow up skills
5. Fluent in English and Arabic (written and spoken)
6. People management experience

Company Profile

Who we are and what we offer.

For more than 90 years.OFFTEC has been in the business of providing innovative and high quality business and technology solutions to its clients to facilitate their business functions.

Our job has never been more important than its today as the world gets even more complex with technology challenging most people's ability to make sense of it all.

OFFTEC has kept pace with innovations that help businesses navigate the seas of Banking Technologies, Office Technologies, Office Furniture, Security Solutions (IT and Physical), IT Infrastructure, Plastic Card Technologies and Software Applications.

OFFTEC has helped governments and businesses in the MENA region to manage their enterprises and optimize their performance based on quality, dedicated customer support and subject-matter expertise.