Job Description

Ref. JB1338824

Guest Relations Manager
Jumeirah

On the shores of the Arabian Gulf rises an arc of shimmering glass, an iconic retreat shaped like a breaking wave, Dubai's definitive beach resort destination: Jumeirah Beach Hotel. Located in the Jumeirah Beach area of Dubai, Jumeirah Beach Hotel is just 15 km from the city centre and 25km from Dubai International Airport. With its premier location on the shores of the Arabian Gulf, Jumeirah Beach Hotel offers pristine private beaches and unhindered views of Burj Al Arab.

As the Guest Relations Manager you will ensure the smooth and efficient operation of the Guest Relations Department.

Your responsibilities will include:

Checking arrivals lists for the following day and ensuring that all departments are informed via daily ‘VIP In House' lists;
Updating and maintaining guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and the guest's preferences;
Ensuring that all relevant departments are advised of guest history requests/preferences prior to arrival;
Completing and filing arrival checklist for all VIP arrivals and other arrivals if operation permits;
Ensuring that daily ‘Courtesy Calls' by telephone are undertaken;
Checking all VIP arrival suites (and other arrival suites) for the day and reporting any issues to be raised to the relevant departments;
Spot-checking the delivery of amenities of in-house long-staying guests;
Ensuring that welcome folders and welcome cards are prepared for all arrivals;
Ensuring that every guest checking in is offered a welcome drink;
Overseeing the organisation of the guest cocktail function and communicating approximate numbers of attendees to the relevant departments;
Supervising Guest Services Executive/Guest Relations;
Remaining visible and available to our in-house guests, making regular contact and obtaining feedback on the hotels facilities and services;
Encouraging guests to complete the in-house Guest Questionnaire prior to their departure.

Skills

To move into this position it is essentianl you have:

At least 2 years experience as Guest Relations Manager with extensive experience of working in a luxury five star environment, along with your experience gained working with a culturally diverse workforce.

You will be able to effectively communication with people at all levels of the business and will be competent in Microsoft Office applications. A Degree qualification from a recognized hotel or business school is essential and you will be proficient in spoken and written business English. Second language skills will be an advantage.

Company Profile

Jumeirah Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards. The company was founded in 1997 with the aim to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts. In line with our core essence to STAY DIFFERENT™, the individuality of the Jumeirah portfolio is unmistakable, encompassing the world renowned Burj Al Arab, the world’s most luxurious hotel, the multi-award winning Jumeirah Beach Hotel, Jumeirah Emirates Towers, Madinat Jumeirah and Jumeirah Bab Al Shams Desert Resort & Spa in Dubai; Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London; and Jumeirah Essex House in New York.

At Jumeirah, we are committed to encouraging and developing our colleagues, in world class environments. We value diversity and equal opportunity, employing over 10, 000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, USA and the Middle East.