Job Description

Date Posted: 2009-10-26 Ref. JB1342778

Contract Performance Manager
GE Energy Infrastructure

Business
GE Energy Infrastructure

Business Segment
Energy Infrastructure - Energy Services

About Us
GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels. (www.ge.com)
GE Energy electrifies the world by providing reliable, efficient products and services for the energy industry. We help businesses and authorities that generate, transmit or use electricity. We work in all areas of the energy industry including coal, oil, natural gas and nuclear energy, as well as with renewable resources such as water and wind energy. (www.ge.com/energy)
GE Energy's Contractual Services business is a global team of men and women dedicated to optimizing the performance of our customers' plants and equipment. A contractual service agreement, or CSA, provides maintenance, parts, services and repairs, over a specified period of time. Benefits to the customer include guaranteed plant performance, fixed maintenance costs, and access to GE�s latest technology and global capabilities.

Role Summary/Purpose
This role will be measured on its customer relationship and the ability to produce financial and operating results for the Contractual Service business. Each Contract Performance Manager (CPM) will be required to work independently to manage long-term service agreements. CPMs are co-located with their respective customer and be responsible for delivering high quality customer solutions including new products, outage planning, parts & repair delivery via project management tools.

Serve as L

Essential Responsibilities
The role includes ownership of the customer relationship & ability to meet internal GE objectives. Additional responsibilities include, but are not limited to the following:
* Interface with ITO and Risk teams for new customer opportunities
* Execute contract obligations to achieve Financial Operating Plan
* Order / track / validate Billing for major/minor maintenance parts and services requested by the customer
* Cost or financial data collection and reconciliation
* Provide information and drive sales regarding the latest advancements in conversion, modification, & upgrade opportunities to owner & as well as other up selling opportunities
* Maintain unit operating history & parts life history on commercially available software
* Maintain record of parts (by model & serial number) currently installed in each unit
* Develop sales plan for each Customer
* Support customer in forced, unplanned and planned unit outages
* Build strong partnerships within the value chain organization which will be extremely important to deliver high quality services
* Develop and maintain an understanding of power plant or machine driven industries

Qualifications/Requirements
Bachelor's degree from an accredited university/college (or a high school diploma / GED with at least 5 years power generation experience and/or industry related experience)
* Turbine technology experience (minimum of 1 year)
* Demonstrated management experience (minimum of 1 year)

Additional Eligibility Qualifications


Desired Characteristics
* Certified Six Sigma Green or Black Belt (GE employees only)
* 7EA Gas Turbine, GE Steam Turbine and BOP knowledge
* Familiarity with long-term parts and services contracts
* Sales experience with direct customer interface
* G/T Field Engineering Program (FEP) or other G/T Technical experience
* Successful P&L experience
* Demonstrated communication & organizational skills
* Proficiency with computer tools
* Strong business / financial skills
* Strong interpersonal skills.
* Technically savvy while having strong business acumen and ability to drive overall solutions/rigor to meet customer needs
* 5-10 years of technical experience in power generation indus

Skills

<br /><br />xxx

Education

NOT_SPECIFIED

Company Profile

GE is a place where you can live your dreams. Our global presence, innovation and financial strength help to make GE a dynamic place to work, giving you the advantage of a large company, with the agility of a small company, where your voice is heard. Our businesses give you flexibility for change, the opportunity to learn about new industries and markets, and providing unparalleled career options. At GE, it is often said, that you work with some of the brightest people. We believe it's a place where you can live your dreams and pursue a career that reflects your skills and passions. Our culture is built on core values that promote learning and inclusiveness.

Why join one great company when you can join many? When you join GE, you join a company made up of 6 exciting businesses. You have the opportunity to broaden your experience... working in a different industry or market, giving you outstanding opportunities for personal career growth.